Full-Time User Experience Analyst
With a vision to become the leading workplace compensation board, the Workplace Safety and Insurance Board (WSIB) provides no-fault insurance and compensation for Ontarians in the event of a workplace injury or illness. We are committed to delivering what matters: fast, accessible service and fair benefits at a fair price.
We’ve recently launched a comprehensive plan for modernizing and revitalizing the WSIB. This is an exciting time for the organization, and we invite you to be a part of it as we work to grow and improve the services we provide.
Recognized as a best-in-class learning organization, we promote professional development and are committed to providing our people with opportunities to lead, learn and grow, ensuring that we’re providing the best possible service to the people of Ontario. We offer a market-competitive total compensation plan and a robust wellness program that promotes a healthy lifestyle as well as work/life balance.
The work we do at the WSIB is meaningful and challenging and it makes a difference to the people of Ontario. We value integrity, reliability and fairness, and we embrace the diversity of the people we work with and serve.
Please note this is a temporary opportunity
From: $73,811.60 To: $89,083.21
Create and implement a user interface strategy and information architecture for digital projects to help define the best possible user experience, while supporting business objectives. Conduct User Experience (ux) testing and provide detailed analysis of results for internal clients and to inform design and implementation.
Oversee and maintain appropriate user interface documentation.
Key Accountabilities and Responsibilities:
1. Perform other related duties and responsibilities as assigned or required. Write, facilitate, and evaluate usability tests and provide recommendations to improve user experience across all WSIB web assets.
• Prepare wireframes/prototypes for UX testing.
• Write test scenarios and meet with internal or external users to conduct testing.
• Review recordings to draw conclusions based on what was observed during testing.
• Develop a roster of test subjects.
• Monitor visitor click-through and drilldown to determine appropriate layout, positioning and flow of digital content and website.
• Collaborate with designers, technical developers, and project managers to generate superb user experience to satisfy clients and users.
• Summarize findings and recommendations in a report that is distributed to the project team.
2. Work with clients and colleagues to optimize website design, digital content, and performance.
• Act as expert resource to colleagues in the Customer Experience and Digital Division.
• Inform WSIB clients regarding user experience standards for online properties as required.
• Work with clients and internal teams to develop initial user interface strategy by addressing product, brand, marketing, content and overall user experience.
3. Conduct research, and monitor web analytics to assess issues with WSIB’s online products and suggest solutions to problems.
• Develop reporting tools to create custom reports.
• Prepare custom reports for clients and management.
• Research industry best practices and perform competitive site reviews to help identify opportunities for enhanced functionality, interactivity and user interface design.
• Track, analyze, and report website and digital content usage data.
• Identify trends in user behaviour and make recommendations to improve user experience across all WSIB web assets.
• Proactively identify opportunities for site improvement and diagnose usability issues.
4. Develop and execute usability tests, focus groups, interviews with user groups, and create interactive prototypes as required. Manage user research efforts including contextual interviews and usability testing.
5. Produce high quality documentation such as wireframes, personas, user flows, navigation schemas, requirements documentation and site maps that can be easily understood and leveraged by clients and the production team
• Apply knowledge of Accessibility for Ontarians with Disabilities Act (AODA) and suggest designs/features that are in accordance with the Act.
• Apply knowledge of WSIB business practices, including claims and revenue and suggest designs and features that are beneficial to workers/employers/health care practitioners or internal front-line staff.
6. Use WSIB Content Management Systems and apply website design principles in the WSIB environment. Edit and proofread materials for the online tools and websites.
7. Prepare screen content and error messaging documentation.
• Prepare first draft of screen content for review by business partners and coordinate with external or internal vendor to finalize content for production.
• Analyze online services/forms and prepare first draft of error messaging.
• Coordinate with external or internal vendor to finalize content for production.
8. Conduct business acceptance testing to ensure final product is built to requirements. Provide advice/workarounds if a feature cannot be implemented according to the requirements.
9. Perform other duties as required.
1. Education (Level and Specialty / Discipline):
• Post-Secondary Degree with a speciality focus on Computer Science, Journalism, Communications or English.
2. Experience (Years of Related Experience and Type of Experience):
Three years experience in website editing and user experience testing and human factor usability
As a precondition of employment, the WSIB will require a prospective candidate to undergo a criminal records name check prior to or at any time following hire.
How to ApplyTo apply for this position, please submit your application by the closing date noted above. We appreciate the interest of all candidates. Due to the volumes of applications we receive, we are only able to contact candidates that are selected to move forward in the recruitment process. The WSIB is an equal opportunity employer. The WSIB is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you are an individual with a disability and you need accommodation in order to apply for this position, please contact talenta cquisition firstname.lastname@example.org. If you are invited to participate in the assessment process, please provide your accommodation needs at that time. Please be advised that you may be required to provide medical documentation to the WSIB’s Corporate Health Department so that appropriate accommodation can be provided to you throughout the recruitment process. Employees of the WSIB have important ethical responsibilities, including the obligation to place the public interest above personal interests. Job applicants are therefore required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. These may include: political activity, directorship or other outside employment and certain personal relationships (e.g. with existing WSIB employees, clients and/or stakeholders). Please contact TAC if you have any questions about conflict of interest obligations and/ or how to make a disclosure. Privacy Statement Personal information will be collected from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997 and will be used by the Talent Acquisition Centre and WSIB hiring parties to assess/validate your qualifications and/or determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, contact the WSIB Privacy Office, 200 Front Street West, Toronto, ON, M5V 3J1 or 416-344-5323 or 1-800-387-0750 extension 5323. Be advised that information related to application status will not be provided.
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