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12 May 2022

Full-Time Unit Manager, Casualty

AIG Canada – Posted by peroadenusi Toronto, Ontario, Canada

Job Description

Your Future Team

AIG Canada is part of American International Group, Inc. a global insurance solutions provider serving more than 90 million clients in 80 countries and jurisdictions, with the support of over 48,000 employees worldwide.

For over 50 years, AIG Insurance Company of Canada (AIG Canada) has been a national leader of insurance solutions within Canada. AIG Canada provides a wide range of business and consumer products through a large network of independent brokers. With a workforce of approximately 430 dedicated insurance professionals, AIG Canada prides itself upon our innovative insurance products, underwriting expertise, and exceptional claims service.  We are headquartered in Toronto, with additional offices in Vancouver and Montreal.


Position Summary

The Casualty Claims Unit Manager is responsible for managing, training, coaching and mentoring a team of Analysts, from junior to senior, handling various types of commercial casualty claims including third party property damage; bodily injury, including fatalities and catastrophic injuries; and environmental damages.

Responsibilities would include:

  • Monitoring and providing instructions to Analysts
  • Approving reserves and settlements above the Analysts authority
  • Reviewing and approving all reservation of rights and denial letters
  • Reviewing and approving Major Loss Reports
  • Performing monthly open file reviews to ensure compliance with Operational / Best Practices guidelines
  • Ensuring Analysts coordinate and collaborate with independent adjusters and defense counsels to develop and implement the most efficient, equitable and timely resolution plan
  • Ensuring Analysts provide exceptional customer service
  • Maintaining good rapport and close working relationships with underwriters, brokers and insureds
  • Completing annual performance reviews, including mid-year check-in conversations
  • Mentoring Analysts for future development
  • Promote a culture of integrity and risk management within the team


Organizational Structure

This position can be located in Toronto or Montreal, and reports to the Canadian Casualty Claims Vice President located in Toronto, Ontario.

Position requirements:

  • Minimum 12-15 years’ experience handling litigated and non-litigated commercial casualty claims
  • College/University or equivalent industry experience
  • AMF Licensed and Bilingual and asset
  • CIP Designation an asset
  • Strong leadership skills
  • Ability to make decisions and give directions to Analysts
  • Ability to work independently with minimal supervision
  • Excellent oral and written communication skills
  • Excellent organizational and interpersonal skills
  • Ability to multi-task and work effectively in a fast paced team environment
  • Ability to manage work load effectively, especially during times of high activity
  • Proficient computer skills to navigate in paperless claim file system and PC applications, including Windows, MSWord and Excel.

How to Apply

How to apply:    

Job Categories: Insurance. Job Types: Full-Time.

Job expires in 23 days.

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