Full-Time Team Leader, Claims Special Risk Group
Job Description
This opportunity is available in Kitchener/Waterloo, Mississauga or downtown Toronto.
Our client, an ambitious, innovative and fast-paced company, they offer exceptional training and development programs, competitive pay, great benefits, a company-matched savings plan, and paid volunteer days — all within an engaging, fun, and collaborative work environment.
Founded more than 145 years ago, our client is one of Canada’s leading property and casualty insurance companies. They are now adding to their high-performance team a Team Leader, Claims Special Risks.
Reporting to the Director, Claims Special Risk you are accountable for leading a team of highly technical claims handlers managing large, complex and specialty claims. You will provide the team with direction and coaching to ensure the efficient handling of these claims.
Who We’re Looking for:
Professional, friendly and courteous in all interactions, whether with customers or co-workers.
Perform well in a busy operation and remain calm under pressure.
Team player adaptable to a changing environment.
Strong written and verbal communication skills.
Excellent organizational, negotiation, analytical and interpersonal skills.
Your Responsibilities:
Providing ongoing coaching and mentoring to the team in the management of day-to-day business issues applying Performance Management Cycle model.
Analyzing, developing and implementing an efficient claims system by monitoring delivery systems, procedures and methods to help improve processes and results.
Monitoring and Managing new intake and pending analysis.
Providing coaching and performance feedback to Claims Handlers by reviewing reports, discussing options, and developing action plans.
Coaching and developing to maintain sufficient reserves to cover losses.
Coaching and developing the team to achieve claims file quality standards.
Monitoring and analyzing service levels.
Fostering staff development by assisting with the selection of staff, conducting performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures.
Accountable for the performance management of assigned staff.
Initiating interviews for vacancies within the unit and makes recommendations for new hires.
Your Skills & Experience:
University degree in any discipline or a college diploma or fully completed CIP designation
Minimum of 10 years’ experience in claims, preferably in multi-lines and specialty areas
Experience in property casualty and US loss claims
3-5 years Leadership experience is preferred including experience in performance management
Strong people leader with experience coaching through change management
A collaborative team player
Demonstrated organizational, negotiation, analytical and interpersonal skills are essential
What You’ll Experience:
An incredible team of smart, diverse, and supportive people that want to help you be better at what you do
Great benefits, ongoing education, and competitive pay
Unexpected perks to keep things fun
How to Apply
We are an Insurance Recruitment firm having helped thousands of Insurance Professionals for the past 28 years with their career progression. We offer a large range of opportunities.
For consideration send your resume to jan@insurancecareernet.com or contact Jan at 416 703 5120 ext. 202
672 total views, 1 today
