Our client knows how companies can unlock potential through effective risk management.  Their clients rely on them to craft strategies to quantify, mitigate, and transfer risk, taking advantage of their specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

The Surety Client Manager performs the essential functions related to the servicing and retention of contract and commercial surety accounts in a small team environment.

The Role 

• Manage day-to-day needs for clients, including bond requests, billing issues, bond reports, bond close-outs.
• Responsible for requesting periodic informational updates, analyzing them and then communicating data to underwriters.
• Responds to clients’ needs and questions relating to account bond program, project limits and specific project opportunities.
• Communicates with underwriters on status of account or individual bond approvals
• Miscellaneous surety requirements such as: process, bond requests within time frames required by the client.
• Issues original bonds as needed.
• Bond Renewals – Review bond renewal listing. Obtain information as to whether bond is to be renewed and/or any changes, submit information to underwriters to update bond information – process invoicing and/or certificates if required.
• Demonstrate ability to effectively communicate with internal and external clients/peers/sureties.
• Support other surety staff as needed or assigned.
• Attend client meetings as required

The Requirements 

• RIBO Licensed
• Minimum 2-5 years of relevant working experience in a Surety or Commercial Broker environment
• Possesses effective verbal and written communication skills
• Possesses excellent interpersonal skills
• Ability to handle multiple priorities using sound judgment and resourcefulness  in a fast paced environment
• Strong Decision making capabilities
• Must be results oriented
• Ability to provide superior customer service to the client and the sureties
• Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
• Independently carry out specific assignments and tasks