Working under minimal supervision, the Supervisor – Business Excellence is responsible for overseeing the daily operations of the team with a critical eye to timelines and balancing the workload. In this role, you will promote collaboration with stakeholders to deliver quality system releases. If you are an experienced P+C leader, and want to join a dynamic, fast paced  team, the Business Excellence team, might be the one for you.

Job Responsibilities

• Provide leadership and mentorship through coaching and feedback to communicate expectations for employee performance and facilitate sessions for the sharing of knowledge and best practices.
• Monitor the performance and workload of the team’s portfolio using computer software to ensure company benchmarks are met and lead periodic reviews for quality assurance purposes.
• Ensure adherence to policies, procedures and strategic guidelines.
• Identify and recommend policy and process changes to support quality releases, increase efficiency and provide superior service.
• Perform employee performance reviews, including annual performance review.
• Execute interviews of potential candidates and on-board successful new hires.
• Communicate decisions, and respond to requests in a prompt and professional manner.
• Support the development and implementation of business change for both short and long term direction.
• Monitor industry landscape to assess possible business practice improvements
• Identify operational risk and recommend an informed course of action.
• Consult with Management on staffing issues.
• Foster positive working relationships with internal and external parties, including networking at industry events.
• Perform other duties as assigned.

• 2+ years of experience leading teams, projects and/or initiatives in a technically and operationally complex organization
• 7 years Property and Casualty industry experience; a background in commercial property would be an asset
• Post-secondary education or related business experience.
• Completed a Property and Casualty Industry Designation.
• Strong leadership skills to positively influence team members and provide direction.
• Excellent communication skills with the ability to present information in a convincing manner.
• Excellent planning and organizing skills, with the ability to develop and prioritize effective plans that define activities and contribute to resource allocation, timelines and cost estimates to consistently meet organizational goals.
• Excellent attention to detail with the ability to review information carefully and comprehensively.
• Excellent analytical and problem solving with the ability to select and implement best solutions.
• Excellent decision making skills with the ability to provide justification.
• Excellent customer service skills.
• Adapts to change and performs effectively under pressure.
• Working knowledge of Microsoft Office Suite.