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7 Sep 2023

Full-Time Supervisor, Auto Appraisal Claims (Hybrid within Ontario)

Wawanesa Insurance – Posted by Ontario

Job Description

The Supervisor, Auto Appraisal Claims contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims appraisal team, focusing on the achievement of key business goals and customer service standards.

Job Responsibilities

  • Provide exceptional customer service
  • Coordinate and supervise daily activities of claims appraisal team
  • Provide guidance and leadership to staff and specialists
  • Manage service levels by organizing, distributing, monitoring workflow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
  • Contribute to employee development, and employee performance management through coaching
  • Follow up on the development of their team’s technical competencies
  • Conduct periodic review of appraisal claims files and coach team to strive for continuous improvement
  • Track individual and team performance objectives
  • Engage staff through continuous development opportunities and team building
  • Perform other duties as assigned


  • 5 + years insurance experience (preferred auto)
  • 5 + years’ leadership experience in auto collision industry
  • Ability to negotiate complex claims scenarios
  • Effective customer service skills
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills in a fast-paced claims environment
  • Ability to interpret estimates within the adherence of set appraisal guidelines
  • Knowledge of automobile policies (is an asset)

How to Apply

Job Categories: Auto. Job Types: Full-Time. Salaries: Negotiable.

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