Full-Time Sr. Operations RIBO Licensed – Vaughn
Job Description
Our client’s corporate culture is about people, relationships and the relationships it has with its employees, the Insurance Companies and above all its clients. They know it takes time to foster a strong relationship and it is something that this team is committed to. They feel it is important to connect to the needs and wants of clients and offer unique solutions that fit the individual needs of each and every client. They understand that life is about change and by creating that strong foundation we are able to offer a long-term solution to your changing requirements. This is the team you want to be a part of!
Our client is currently looking for a Sr. Operations RIBO Licensed candidate. If you are passionate about delivering exceptional service, a team player and thrive in a fast paced environment you would be a fit for the team.
Job Responsibilities:
- Creating new processes and reviewing existing processes for efficiency, service excellence and consistency
- Developing and maintaining monitoring tools and reports to ensure adherence to all processes, procedures and service guidelines
- Developing proactive reporting and tools to identify opportunities for service improvements
- Assisting/ supporting team leaders in developing plans to manage high volume times and service challenges.
Direct reports- 10-15
Qualifications:
- Minimum of 5 years of people management experience in the Insurance industry with a focus on Operations.
- Effective performance management skills i.e. training, coaching and development for direct reports
- Strong track record of process, training, service operation improvements
- Strong influencing/leadership skills
- Effective time management and prioritization skills
- Effective communication and interpersonal skills (verbal, written and presentation)
- Strong troubleshooting and probing skills
- Power Broker an asset
- Broker experience with Commercial products
- Operations: 3 years (Preferred)
How to Apply
Insurance Career Network is a recruitment agency focused exclusively on the insurance industry. Our relationships, knowledge and experience enable us to connect leading insurers, brokerages, and independent insurance firms with the most talented candidates for each role. For consideration send your resume to jan@insurancecareernet.com or contact Jan at 416 703 5120 ext. 202798 total views, 1 today
