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18 Jan 2022

Full-Time Sr Administrator, Life Insurance Service

Insurance Career Network – Posted by Monica Toronto, Ontario, Canada

Job Description

Do you enjoy providing expert information on insurance business products and processes, assisting members with their inquiries and requests, and resolving issues they may encounter? Then this is an exciting opportunity for you, in a position you thrive in, as a Senior Administrator, Insurance Services, providing excellent customer service to members.

Our client advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. They continually seek to be the trusted voice in transforming Ontario’s health care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

They are looking for a bright and enthusiastic Life & Health Insurance Customer Service Representative to join their team.

Your responsibilities will be:

The first point of contact service to facilitate the resolution of member issues, complaints and concerns, responding to product or member advocacy-related inquiries.
Evaluating needs/ situations, identifying payment issues and discrepancies, escalating claims, claims issues and referrals, resolving issues and coordinating and updating member files.
Contribute to insurance business initiatives, product implementations and communication material development.
Leading/participating on internal projects, sharing insights, presenting recommendations, and managing assigned project tasks and activities.
Collect and document member’s feedback with insurance products, processes and services, documenting and tracking member complaints, and administrative and underwriting issues, handling routine complaints and following up on actions taken to resolve issues.
Other duties as assigned.

Requirements that are important:

Community College Diploma in Business Administration or equivalent.
2-5 years relevant life insurance industry and customer service experience.
Excellent knowledge of life and health insurance, both individual and group products, and acceptable insurance practices.
Good working knowledge of Salesforce CRM is preferred.
Excellent customer service skills.
LOMA ACS Designation – an Asset.

Our Client Offers:

Fantastic opportunity to grow with the team and shape the strategic direction of the company
Paid professional development
Friendly and dynamic work environment
Competitive salary and group benefits package

How to Apply

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY: Register and submit your resume to or call Monica for more information 416 703-5120 ext 201

Job Categories: Administration. Job Types: Full-Time.

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