Temporary Senior Operations Analyst
Job Description
Aon is looking for a Senior Operations Analyst- 1 Year Contract
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Risk Solutions, in Toronto, ON. As a Senior Operations Analyst, you will report directly to the Operations Director.
Your impact as a Senior Operations Analyst
Job Responsibilities:
Work with business stakeholders from across the organizations to lead requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
Liaise with multiple business units, technology teams and support teams to identify requirements, best practices, interdependencies and opportunities for improvements and technical solutions
Critically evaluate business needs, drive decision making though strong analytical, leadership, and conflict management skills.
Suggest areas for improvement in internal processes along with possible solutions
Validate solutions by leading User Acceptance Testing
Convert data into tangible information and business reports for stakeholders. Identifying trends, risks, cost and revenue drivers to facilitate decision making.
Anticipate business and project issues. Make recommendations to mitigate risk.
Support Operations team in acting as key liaison between the Business (Broking, Accounts, Claims, etc.) teams and Technology teams
Document business process workflows, recognize opportunities for continuous improvement; suggest solutions to the team, and step-up to take on tasks to improve processes
Perform data and operational analysis utilizing Excel and other reporting tools
Lead small sized projects: create and maintain project timelines, ensure project milestones are met on time, verify that all project deliverables are of the highest quality, and keep team members informed on status and changes in project requirements and deliverables
Coordinate activities for larger scale projects: creating and maintaining key project documents, supporting issues management, drafting project communications, etc.
Support development of training materials and training delivery
Coordinate with external vendors as required
Support P&C insurance industry research activities
Coordinate Operations intranet site and communications
You Bring Knowledge and Expertise
Required Experience:
A minimum of 3-5 years’ related experience ideally within the P&C insurance industry
Customer focused committed to process improvement
Strong presentation skills
Ability to work well under pressure within deadlines
Excellent communication skills, both written and verbal
Proficiency in various software applications, including Microsoft Office and Visio and strong knowledge of project management methodologies and tools
Knowledge of project management practices, procedures and principles
Ability to communicate complex ideas in a clear, concise manner across functional and technical departments.
The successful candidate must be able to think quickly, be strategic and be able to interact with a variety of people with the organization and adapt their style to different personalities.
Ability to work with minimal supervision and manage multiple tasks and priorities
Candidate must be energetic, driven and committed to project success while working under tight time constraints and pressure.
Education:
A university degree is preferred or equivalent work experience
Business Analysis course work preferred
Project Management Professional (PMP) certification an asset, or working towards
Project management experience is an asset
Experience in meeting, workshop or classroom facilitation
Locations:
This role will be based in Toronto
Will periodically require travel
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
About Aon:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities).
DISCLAIMER:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
How to Apply
Apply to jobs.aon.com Job ID: 2442142807 total views, 1 today
