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19 Oct
2018
Full-Time Senior Claims Examiner – Bodily Injury
Job Description
Reporting to the Manager, Claims; the Senior Claims Examiner – Bodily Injury is responsible for oversight and handling of automobile, motorcycle, long haul trucking and recreational vehicle bodily injury claims occurring in the Atlantic region. The claims are of varying complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Senior Claims Examiner – Bodily Injury ensures claims are properly investigated, evaluated, and resolved in a timely manner.
*Note: This position can be located regionally in the Maritimes or in the Mississauga head office.
Key Accountabilities & Responsibilities
- Provide oversight of external adjusters on outsourced claims
- Investigate, evaluate, negotiate personal/commercial lines claims of moderate to high complexity
- Manage challenging coverage claims with tact and professionalism
- Ensure timely, accurate reserving in line with Corporate protocols and guidelines
- Maintain control over expenses through pro-active handling techniques
- Direct vendor partners as necessary
- Provide high quality customer experience to all stakeholders
- Collaborate effectively with peers/other departments
- Conduct technical audits to monitor quality, activity, reserving and expenses
- Obtain approval from Manager on claims above authority
- Remain up-to-date on industry trends and case law
- Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
- Occasional travel is required
- Perform other tasks and duties as assigned by the Manager
Education & Experience
- Post-secondary education or equivalent experience
- CIP or working towards designation
- Minimum of 5 years experience handling casualty claims required
- Strong organizational; decision making and problem solving skillset
- Excellent communication skills, both written and verbal
- Demonstrated negotiation skills
- Adaptability and willingness to learn
- Ability to understand insurance contracts in various jurisdictions
- Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
- Good time management skills
- Ability to collaborate in a team environment; prioritize and multi-task
- Ability to cross-reference information with attention to detail
- Strong general computer knowledge required
How to Apply
If you are interested in this position, please send your resume to careers@echeloninsurance.ca. Echelon Insurance is committed to providing accommodation throughout the interview and employment process. Should you require any accommodation please let Human Resources know so that we can accommodate your individual accessibility needs. We thank all applicants for their interest, however only those selected for an interview will be contacted.377 total views, 1 today
