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16 Nov 2021

Full-Time Senior Claims Advocate

Jobborn Solutions – Posted by MeredithH Toronto, Ontario, Canada

Job Description

Senior Claims Advocate – TORONTO

Provide service strategy and claim consulting and advocacy services to clients. Claim consultants will be responsible for the quality and consistency of products and services for a book of clients.  They provide growth support, innovation and ensure execution of the strategy.



  • Help develop and execute the strategies of the practice
  • Promote and foster the brokerage culture
  • Manage the appropriate level of resources for your clients
  • Be a visible sign of professionalism and direction for the practice
  • Maintain local relationships with all major trading partners
  • Participate in meetings and provide ideas and strategies that strengthen the practice



  • Directly handle clients as primary consultant including complex consulting and strategy
  • Ensure quality and consistency in executing Best Practices
  • Engage our global network of professionals as needed
  • Appropriate utilization of all systems as required
  • Work with others as necessary to continually improve quality and innovation
  • Monitor the performance of trading partner’s services for your clients


Growth and Retention

  • Support new business with sales presentations and RFP
  • Participate in strategic large client meetings as required
  • Manage the quality and appropriateness of client service agreements
  • Ensure practice strategy alignment with brokerage business plans
  • Regularly meet with executives to ensure delivery alignment
  • Maintain direct relationships with key clients
  • Ensure appropriate program design and documentation – service scope aligns
  • Ensure appropriate internal and client communications




  • 4 year’s college degree required; a Business related field is highly preferred.  Additional level(s) of education and or Law Degree are a plus.
  • Minimum of 5 years’ experience in a Claim position with some prior experience working at an insurance carrier or third-party administrator preferred
  • CPCU, or AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exempt
  • Complex GL/Products, Auto Liability experience, strongly preferred
  • Must have appropriate licenses in Canada
  • Knowledge of Claim Handling & Claim processes and procedures
  • Understand medical case management and cost containment programs
  • Knowledge of laws, legal codes, procedures and processes involving insurance
  • Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities
  • Evaluate information against a set of standards to verify compliance; handle complaints, arbitrate disputes and negotiate settlements, and handle multiple tasks simultaneously
  • Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing
  • Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutions
  • Handle multiple tasks simultaneously; obtain relevant technical information to support decision making or selling risk improvement programs, and work independently
  • Computer skills relevant to Microsoft Office, Outlook, and web-based applications
  • Interpersonal relationship skills with internal and external executives
  • Project management skills
  • Understand company products, services, global network, and industry practices
  • Understand the process and value of basic data analytics and benchmarking
Text Me – I’ll Text You Back!
Meredith Howell, VP of Recruiting
JOB-BORN Executive Search Inc.

How to Apply

Apply Now! Refer to Job ID J-24751

Job Categories: Claims. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 20 days.

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