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3 Apr
2024
Full-Time Personal Lines Customer Service Team Leader
Job Description
PERSONAL LINES CUSTOMER SERVICE TEAM LEADER
Duties will include, but will not be limited to:
- Use your proven track record as an experienced results driven leader or supervisor to coach and lead a dynamic team of professional customer service specialists
- Your primary focus will be to ensure your team is well trained and skilled in how to cross sell home and auto and capture LOA’s
- You will ensure that your team’s performance is optimized and continually learning and progressing through your coaching and training
- Your mentoring of your team will take them to new levels of effectiveness, performance and excellence
- You will ensure that your team is earning 5-star Google reviews after every customer service call
- You will set goals and measure and report on performance metrics to senior management
- You will be responsible for recruiting and hiring new customer service team members
- You will become a subject matter expert in all products and insurance company portals as well as our company BMS
- Conduct and lead weekly team meetings
- Completely monthly desk audits
- Manage vacation schedules and time off requests to ensure appropriate customer service levels and standards are maintained
- Utilize live listen and phone recordings to coach your team of professionals
- Effectively handle escalations on the spot without the need for further escalation to senior management
Qualifications:
- Currently working as a supervisor, lead or manager
- 5 years or more Personal Lines Insurance leadership experience
- Current insurance brokerage experience
- RIBO license required
Ability to prove a track record of success leading insurance professionals
Skills:
- Leadership
- Sales
- Service
- Problem solving and solutions oriented
- Change leadership experience
- Communication
- Organization
- Workflow improvements
- Proficient in Applied Systems EPIC and MS Office products
How to Apply
Always on the Hunt for You !Cristin Filipuzzi, PRC
AIRS, Professional Recruiter Certification
JOB-BORN Executive Search Inc.
Recruiter for the Insurance Industry
289-233-4691
BIG ENOUGH TO SERVE YOU …
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