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3 Apr 2024

Full-Time Personal Lines Customer Service Team Leader

JOB-BORN Executive Search Inc – Posted by CristinFilipuzzi Toronto, Ontario, Canada

Job Description


Duties will include, but will not be limited to:

  • Use your proven track record as an experienced results driven leader or supervisor to coach and lead a dynamic team of professional customer service specialists
  • Your primary focus will be to ensure your team is well trained and skilled in how to cross sell home and auto and capture LOA’s
  • You will ensure that your team’s performance is optimized and continually learning and progressing through your coaching and training
  • Your mentoring of your team will take them to new levels of effectiveness, performance and excellence
  • You will ensure that your team is earning 5-star Google reviews after every customer service call
  • You will set goals and measure and report on performance metrics to senior management
  • You will be responsible for recruiting and hiring new customer service team members
  • You will become a subject matter expert in all products and insurance company portals as well as our company BMS
  • Conduct and lead weekly team meetings
  • Completely monthly desk audits
  • Manage vacation schedules and time off requests to ensure appropriate customer service levels and standards are maintained
  • Utilize live listen and phone recordings to coach your team of professionals
  • Effectively handle escalations on the spot without the need for further escalation to senior management
  • Currently working as a supervisor, lead or manager
  • 5 years or more Personal Lines Insurance leadership experience
  • Current insurance brokerage experience
  • RIBO license required
Ability to prove a track record of success leading insurance professionals


  • Leadership
  • Sales
  • Service
  • Problem solving and solutions oriented
  • Change leadership experience
  • Communication
  • Organization
  • Workflow improvements
  • Proficient in Applied Systems EPIC and MS Office products

How to Apply

Always on the Hunt for You !
Cristin Filipuzzi, PRC AIRS, Professional Recruiter Certification
JOB-BORN Executive Search Inc.
Recruiter for the Insurance Industry

Job Categories: Manager. Job Types: Full-Time. Job Tags: insurance, insurance jobs, jobs, personal lines, and Team Leader. Salaries: Less than 20,000.

Job expires in 13 days.

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