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3 Nov 2018

Full-Time Personal Lines Customer Service Rep.

FSB Insurance Ltd. – Posted by natalie.fsbgroup Vaughan, Ontario, Canada

Job Description

The FSB corporate culture is about people, and the relationships it has with its employees and above all its clients. We are the team you want to be a part of. With a rapidly growing client base, we are looking to grow our team of insurance professionals. We are currently looking for a Personal Lines RIBO Licensed Customer Service Representative to join our team. If you are passionate about delivering exceptional service, a team player and seeking a role within a challenging and rewarding work environment, then you are a perfect fit for our team. We offer a competitive compensation and benefits package and are located in the GTA.

Responsibilities include:

  • Providing exceptional day to day customer service to our clients
  • Processing policy changes
  • Maintain professional relationships with Insurers and Underwriters
  • Assist and provide support to Producers as required
  • Processes call backs, submissions and mail in a timely manner
  • Flexible to perform various assigned tasks
  • Promotes company features and benefits as part of ongoing portfolio reviews
  • Cross sell a variety of products at every opportunity
  • Promotes client loyalty through attention to detail and relationship building
  • Remains current on all company philosophies and procedures
  • Accepts risks within established guidelines

Qualifications:

  • Currently holds RIBO license in good standing
  • Previous Personal Lines experience
  • Power Broker experience an asset
  • Superior client service orientation
  • the ability to communicate effectively with clients, both verbally and in writing
  • excellent interpersonal skills
  • excellent organization and time management skills
  • possess a professional telephone manner
  • demonstrated your ability to function effectively in a fast-paced, multi-faceted environment
  • maintain a positive attitude and are a team player
  • strong analytical and decision making abilities
  • demonstrate the ability to adapt to change
  • excellent computer/keyboarding skills

Job Categories: Personal Lines. Job Types: Full-Time.

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