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14 Nov 2023

Full-Time Personal Lines CSR – Contact Center

MeredithH – Posted by MeredithH Etobicoke, On

Job Description

Personal Lines CSR with Contact Center Experience
REMOTE – 6 WEEKS In Office Training, ETOBICOKE

Here’s Why You Want to Join this Progressive Forward Thinking Brokerage:

✅Growth Mindset
✅Great benefit package.
✅Annual salary reviews and offer raises are done every January.
✅Raises for cost of living are done annually, merit raises are in addition to this.
✅Coaching and career development plans are done by the departmental TLs for all staff members.

Our client is a leader in the insurance market. Their brokers are committed to delivering a positively unique customer experience in every interaction with their clients. They know insurance and they know their customers which allows them to be a step ahead in the market to provide the strongest recommendations and counsel to their valued customers.

Responsibilities and Duties:

  • Be responsive to existing customer requests through our inbound contact channels (telephone, email, post, etc.) with a sense of urgency, laser focused and willingness to help
  • Process policy changes requested by the customer in real time with complete follow through
  • Perform front line underwriting to identify risk exposures and provide effective and relevant customer counsel
  • Provide our customer knowledgeable insurance counsel, coverage recommendations and information on the Company Insurance product and service offerings
  • Consistently deliver a Positively Unique customer service experience that adheres to the Company’s Insurance Quality Model
  • Ensure regulatory compliance is upheld in all file handling and broker customer interactions
  • Demonstrate a strong working knowledge of the underwriting rules and guidelines of the companies we represent
  • Be an advocate for the customer while protecting the Company’s brand image and all companies we represent
  • Ensure delivery of tasks are in adherence to the brokerage service level agreements
  • Demonstrate a strong focus on timeliness and attendance understanding the impacts to the response time of customer contacts having an overall effect on the customer experience


  • RIBO licensed
  • Strong communication skills both verbal and written
  • Customer Service / Sales experience
  • Contact Centre experience
  • Personal Lines Insurance experience
  • Customer centric mindset
  • Team Player qualities
  • Works well under pressure
  • Proficiency in typing skills

Interested? Let’s connect!
Refer to JOB ID J-45079
Text Me – I’ll Text You Back!

How to Apply

Job Categories: Personal Lines. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 8 days.

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