Full-Time Personal Lines CSR – Contact Center
Personal Lines CSR with Contact Center Experience
REMOTE – 6 WEEKS In Office Training, ETOBICOKE
Here’s Why You Want to Join this Progressive Forward Thinking Brokerage:
✅Great benefit package.
✅Annual salary reviews and offer raises are done every January.
✅Raises for cost of living are done annually, merit raises are in addition to this.
✅Coaching and career development plans are done by the departmental TLs for all staff members.
Our client is a leader in the insurance market. Their brokers are committed to delivering a positively unique customer experience in every interaction with their clients. They know insurance and they know their customers which allows them to be a step ahead in the market to provide the strongest recommendations and counsel to their valued customers.
Responsibilities and Duties:
- Be responsive to existing customer requests through our inbound contact channels (telephone, email, post, etc.) with a sense of urgency, laser focused and willingness to help
- Process policy changes requested by the customer in real time with complete follow through
- Perform front line underwriting to identify risk exposures and provide effective and relevant customer counsel
- Provide our customer knowledgeable insurance counsel, coverage recommendations and information on the Company Insurance product and service offerings
- Consistently deliver a Positively Unique customer service experience that adheres to the Company’s Insurance Quality Model
- Ensure regulatory compliance is upheld in all file handling and broker customer interactions
- Demonstrate a strong working knowledge of the underwriting rules and guidelines of the companies we represent
- Be an advocate for the customer while protecting the Company’s brand image and all companies we represent
- Ensure delivery of tasks are in adherence to the brokerage service level agreements
- Demonstrate a strong focus on timeliness and attendance understanding the impacts to the response time of customer contacts having an overall effect on the customer experience
- RIBO licensed
- Strong communication skills both verbal and written
- Customer Service / Sales experience
- Contact Centre experience
- Personal Lines Insurance experience
- Customer centric mindset
- Team Player qualities
- Works well under pressure
- Proficiency in typing skills
Interested? Let’s connect!
Refer to JOB ID J-45079
Text Me – I’ll Text You Back!
How to Applymeredith@jobbornsolutions.com
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