The Focus: Contribute to the growth and success of the brokerage by retaining existing clients through ongoing exceptional service, customer care, offering quality personal insurance products and providing sound insurance advice.

Duties/Responsibilities:

• Focus on client retention by providing courteous and efficient service to all clientele;
• Handle incoming service calls and all related activity;
• Adhere to all carriers binding authority, negotiate with underwriters and build sound relationships.
• Personal lines quality control

Qualifications/Experience:

• Strong technical knowledge of personal insurance products and underwriting standards;
• Minimum of five years experience in customer service;
• Good knowledge of various rating and processing tools including SigXP;
• High sense of urgency with strong attention to detail and outstanding interpersonal skills;
• Embrace ongoing knowledge development through continuing education;
• Mandarin speaking is an asset but not essential
• You are RIBO licensed;
• CIP or CAIB graduate or working towards achieving these designations.

Competitive compensation and benefits package provided.

Interested?  Let’s connect!