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22 Apr 2024

Full-Time Manager, Personal Lines – Mississauga – Hybrid

Insurance Career Network – Posted by Monica Mississauga, Ontario, Canada

Job Description

Our client is an independent international Insurance Broker with a global network currently covers over 40 offices in 30 countries worldwide.

Manager, Personal Lines

Reporting to the Director of Operations the incumbent is a member of the Management team. This individual should be highly motivated; detail oriented and maintains strong communication and relationship building skills.

Main Duties and Responsibilities

• Lead the Head Office Personal Insurance service team, ensuring clients and team members are supported with respect to new business, endorsements, claims and the renewal process; assist in complex cases & escalations.

• Provide leadership, guidance, mentorship and coaching to all staff for quality, performance and professional development.

• Dispense technical expertise to the Personal Insurance service staff and personal lines Executives.

• Ensure equitable work distribution and meeting of high client service standards.

• Conduct ongoing quality assurance audits; ensure that technology is maximized, and efficient processes and workflows are being followed contributing to an extraordinary client experience.

• Attend and actively participate in scheduled management meetings & participate in the Company’s annual planning process; report on current conditions of the personal lines division (growth, retention, support ratios)

• Conduct and/or organize product and insurer training for the greater Personal Lines division.

• Establish credibility and work effectively with insurer partners and other vendors to achieve goals and influence initiatives, insurer audits etc.

• Performance management of head office staff; ongoing measurement and monitoring of individual goals with regular reviews and feedback for continuous improvement

• Other duties that may be assigned from time to time by the company.

Professional experience required:

• Minimum 10 years Personal Insurance experience

• Minimum 3 years Management/Supervisory experience

• Computer knowledge in MS365 products.  • Knowledge of Epic an asset

Detail oriented, Positive, Team Player, Ability to work in a fast-paced environment, Adaptable to change, Strong Communication Skills, Strong Business Acumen; Technically Competent

Education required:

University Degree, College Degree.

Completed or enrolled in CAIB/CIP/CRM an asset.

RIBO licensed.

How to Apply

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY:  Register and submit your resume through this site or email your resume to or call Monica for more information 416 703-5120 x201

Job Categories: Manager Personal Lines. Job Types: Full-Time. Salaries: Negotiable.

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