Full-Time Manager, Commercial Lines – Owen Sound, Ontario
Come Join this great team and make a difference! Our client is passionate about taking care of their customers and ensuring they are there when needed most. With over 140 community branches and 2,000 employees, they are proud to say that they have become one of Canada’s largest and most reliable insurance brokerages.
Responsible for all day-to-day team management.
Work with the Branch Manager to formulate strategy and operations for the department. Communicates, implements and monitors to ensure goals and objectives are attained.
Responsible for ensuring that quality of service meets expected standards. Analyzes and resolves quality and customer services and sales problems. Follows up with clients as required or manages escalation of issues
Responsible for specific marketing or advertising initiatives for the profit center.
Responsible for administrative functions such as supervision and coordination of administrative staff and function, vacation coordination for the profit center to ensure appropriate back-up and coverage (inter-department) is available, office, building, facility, supplies management.
Accountable for overall staffing and leadership of the team – motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provides ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
May be required to assist on some key commercial accounts and or assist with marketing of key accounts
What you bring to the table:
Post-secondary education or equivalent
5-10 years or more insurance industry experience, with extensive Commercial lines experience
Minimum 3 years management experience is “preferred”
Farm Insurance experience is considered an asset
Underwriting experience would be an asset
CIP, CRM or CAIB designation preferred or in progress
Knowledge of Brokerage Management services and tools (EPIC, Savers, Policy Works)
Excellent customer service skills and conflict resolution
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills
What’s in it for you:
Commitment to your growth and development
Flexibility in how and where you work
A competitive compensation package
Flexible health and dental benefits package
An RRSP with a company matching component
A casual ‘dress for your day’ environment
Be a part of a company that is one of Canada’s best employers
How to ApplyInsurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY: Register and submit your resume to firstname.lastname@example.org or call Monica for more information 416 703-5120 ext 201
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