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2 May 2019

Full-Time Loss Prevention Manager, Farm

Intact Insurance – Posted by IFCHRWEST Anywhere

Job Description

#ItsAboutPeople

We’re here to help people, businesses and society prosper in good times and be resilient in bad times. We’re focused on what matters to our customers. We listen and connect. We make their problems our problems. We strive to understand what they’re going through. We build products with them in mind and offer solutions that help.  And we deliver on our promises.  We believe that insurance is not about things, it’s about people.

A career in Insurance has never been this exciting.

Evolving consumer expectations and technology have helped to shape a new vision for our industry – and we are leading the way. Our Technology teams are reshaping the way we do business and setting new industry benchmarks. Our Claims representatives are helping customers to get back on track after they experience a loss.  Our product teams are developing products that protect people and businesses, so they can focus on what matters to them most.

Our success story is written by our passion for creating a better tomorrow.  We’re re-writing the future of insurance – are you ready to be a part of the story?

This is your opportunity.

As a Loss Prevention Manager, your work will have an impact on our Farm team. People will count on you to manage the operations in the national Loss Prevention Farm team to meet organizational objectives. You will provide technical expertise and leadership to ensure efficient and effective work processes and quality service, while ensuring continuous improvement. You will direct resources within budgeted allocation and ensure adherence to corporate policies and standards.

This position is a full-time permanent opportunity based in any of our main Canadian offices.

Note: All applicants must submit an English Resume.

You are driven by these guiding principles and strive to:

  • Lead by example and live our values every day.
  • Care for people by being supportive, providing candid feedback and recognizing performance.
  • Be open and honest by acknowledging challenging situations, inviting different perspectives and being authentic.
  • Take accountability by concentrating on what’s important, seeking solutions while focusing on results.
  • Drive change by challenging the status quo, exhibiting a ‘can do’ attitude and energizing others.

We expect all our leaders to live and demonstrate these Leadership Success Factors and they are what we seek out in current and future leaders of the Intact team.

You’ll also handle many key responsibilities:

  • Provide leadership and manage the operations of the Loss Prevention Farm team to achieve key business goals.
  • Monitor and participate in team activities and report on progress.
  • Assume responsibility for the selection process and hiring of employees that will deliver a superior level of customer service to all our clients.
  • Communicate corporate philosophy, vision, and values.
  • Motivate staff to participate in team objectives by keeping them informed of changes or new directions and soliciting feedback.
  • Identify and coordinate assignments within the team.
  • Own the continuous learning and development plan of the team members
  • Organise monthly coaching sessions to manage global performance (productivity, service level, quality audits, customer satisfaction.) and support each member of the team to progress.
  • Follow up with customer detractors to help understand Net Promotor Score and coach team staff members
  • Develop strong business relationship across Canada with Farm underwriters and management
  • Prepare and discuss yearly performance reviews with team staff members.

The requirements.

  • Bilingual with the ability to work in both French and English
  • Bachelor’s degree (preferred)
  • 7 plus years experience in farm underwriting, adjusting or property inspections & evaluation of physical risks, hazards & required controls is an asset
  • Leadership, Analytical, Planning and Organizational Skills
  • Superior communication skills and the ability to adapt to quick changes
  • Committed to delivering exceptional customer service
  • Ability to tackle various initiatives simultaneously
  • CRM, CIP or FCIP designation preferred
  • Prior leadership experience is an asset
  • Canada-wide travel required (at least twice per month)

The fine print.

Background Checks
Prior to receiving a job offer, you may be asked to consent to background checks if it’s a requirement for the role. These checks could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver’s license record.

Eligibility to work in Canada 
It’s important that you are eligible to work in Canada at the time an offer of employment is made.  For permanent roles, proof of eligibility can be a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation.

We are an Equal Opportunity Employer
At Intact, our values guide everything that we do.  We celebrate our differences and appreciate our similarities.  That’s why we are committed to building an inclusive and inspiring environment for all employees.

If you are in need of a specific accommodation during the recruitment process, please let us know and we will be happy to provide.

This posting will remain open until a suitable candidate is found.

How to Apply

Please apply via our company careers site at: https://careers.intact.ca/ca/en/job/IFCOUS6199/Loss-Prevention-Manager-Farm

Job Categories: Loss Prevention Inspector. Job Types: Full-Time. Job Tags: intact, loss prevention, loss prevention manager, and Manager.

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