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13 Nov 2019

Contract Junior Collections Specialist (4 to 6 months)

Euler Hermes Canada – Posted by Euler Hermes Canada –  Anywhere

Job Description

Job Purpose: The Junior Collections Specialist’s goal is to get the full payment of the debt or to negotiate the best possible payment plan / settlement with the debtor in order to avoid legal collection efforts on all domestic and incoming international cases. All collections are business to business, no consumer collections. He/she will be responsible for the collection activities on all files : domestic, import, pre-legal and solvent. Also taking consideration the business relationship with our clients (the insured) and delivering professional well written updates to our clients.

Key Responsibilities

  • Collect on all domestic cases and International incoming from service users (other business units) cases
  • Comply with organizational standards and operational guidelines
  • Ensure the terms and conditions of the internal Service Level Agreement are followed and provide feedback
  • Assess and define the adequate collection action plans during the pre-legal phase from the opening to closing
  • Perform direct collection actions to get payment of the debts, acquire debtor acknowledgement of the debt and / or agree on payment plans / settlements that are within the guidelines outlined with the debtors
  • Obtain appropriate approval(s) for any payment plans / settlements that are outside of the guidelines
  • Utilize your expert judgment to determine if the payment plan / settlement offer from the debtor is the best possible outcome for the policy holder, client or service user
  • Document any dispute of the debt by the debtor, take actions to resolve said dispute in the pre-legal phase (when possible) and collect the non disputed portion of the debt
  • Monitor and confirm expected payments made directly to the policyholder, client, service users (other business units) so that they can be appropriately recorded on the case
  • Inform appropriate stakeholder on the debt collection process and relevant developments / status of the collection – Advise policyholders, brokers, clients and service users on appropriate next steps of the pre-legal collection process and answer all questions
  • Provide updates to our clients in a concise/clear manner
  • Assist in insolvency processing, when needed, such as: filing proof of claims, following up on dividend and/or distributions
  • Assists in attorney cases in requesting and/or providing updates

Key Requirements

  • Associate’s Degree
  • 1-2 years of experience in Collections
  • Excellent communication skills in English & French, both spoken and written
  • Understands laws pertaining to collections
  • Some knowledge of credit insurance industry is desired
  • Strong oral and written communicator
  • Strong negotiation, critical thinking, decision making, computer, time management and research (skip tracing) skills
  • Ability to be timely on follow ups and to communicate clearly
  • Basic knowledge of policies, contract law and local insolvency
  • Basic knowledge of collections process
  • Basic knowledge of quality standards and claims and collection operational guideline

Location: Montreal

How to Apply

If you think you have the right profile and are interested in the above opening, please email your updated CV to Loretta.lo@eulerhermes.com.

Job Categories: Risk / Loss Control. Job Types: Contract.

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