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12 Aug 2019

Full-Time Information Technology Director

Navacord – Posted by Jones DesLauriers IMI Anywhere

Job Description

The Opportunity:  Information Technology Director

As the Information Technology Director you are responsible for IT management, strategy and execution for the organization.  You will work alongside a team of business leaders to identify, develop and execute the technology strategy.

Who We Are:

Navacord is a leading insurance and risk management brokerage firm dedicated to providing expert solutions to businesses across Canada. Our focus is on property and casualty insurance, surety, employee benefits and personal insurance.

Find more about Navacord, visit:

Career Scope:

The mandate of the Information Technology Director is to lead the overall technology vision for Navacord.  Delivering a seamless technology platform for broker partner organizations, enabling collaboration, efficiency, leveraging technology for a competitive advantage in our market and provide day-to-day technology support and guidance.  You will provide consultation and decision making on technology matters that will advance business performance, ensure the delivery of cutting edge, forward thinking capabilities that will effectively drive and support Navacord’s current and future operating businesses.

  • Responsible for the IT strategy, budget management, security, governance, risk & compliance, business relationship management, and stakeholder management
  • Lead Navacord broker partners in the achievement of a more effective and cost-beneficial enterprise-wide IT operation including best in class help desk operation support, systems, applications, and network availability
  • Stay abreast of current and future technologies, including technology outside of our industry, maintaining a wide view and analyzing how it can help accelerate Navacord
  • Create and execute a plan to build an IT Shared Services organization with focus on infrastructure, security, technology operations and EPIC integration
  • Collaborate with the various business units to assist with data, reporting, and analytics
  • Lead the evaluation of existing processes and initiate change to a future state structure where required
  • Develop and control the annual operating and capital expenditure budget for IT infrastructure
  • Responsible for building and managing vendor relationships to achieve win/win situations and get best results in delivery
  • Establish long term goals, policies, standards, and procedures and oversee implementation to ensure proper governance and compliance is being followed
  • Work with the functional areas of the business (HR, Marketing, Finance, etc.), broker partners and leadership teams to develop a automated shared services strategy that aligns with the business and IT strategy
  • Oversee facilities and hardware installation, operation, and maintenance of servers, networks (both LAN and WAN), routers, end user computing, peripherals, backup systems, all data communications between multiple sites, and all voice communications. This includes managing and collaborating with external IT providers/vendors

What We Value:

  • Strong influencing skills to build and maintain effective relationships with broker partners
  • Ability to translate a strategic vision into technology platforms that help drive business results
  • Experience advancing IT capabilities and leveraging data to form operational insights and improve the effectiveness and efficiency of service
  • Leadership and management skills of a cross-functional IT team(s) internally and externally
  • Proficiency in prioritization, managing multiple IT projects and the ability to operate under tight timelines
  • You are familiar and comfortable working in a 24/7 production environment
  • You are able to multitask and leverage your problem-solving abilities in a fast-paced environment

You Must Have:

  • 10+ years managing a highly effective IT platform and team
  • Experience determining business requirements and making decisions on IT investments and implementation of future technology
  • Background in managing IT projects, including large scale software and hardware IMAC and the associated planning and communication between stakeholders and vendors
  • Experience in IT procurement including running vendor selection processes
  • Post-secondary education in Computer Science, IT or related field
  • Excellent knowledge of IT operating systems, especially Windows, TAM, and EPIC.
  • Experience managing change, demonstrating effective planning and change management skill
  • Outstanding interpersonal skills and the ability to lead teams and partners in a way that promotes effective, high quality results
  • Ability to stay current on cutting edge technologies and a history of implementing within a business

This Position Includes:

  • Travel required within Canada (Alberta/Ontario)
  • Competitive compensation package including:
    • Fair market annual compensation
    • Short term incentive pay of up to 20% of annual compensation
    • 4 weeks vacation
    • Competitive benefit and RRSP package
    • Professional development paid at 100%
    • Flexible and rewarding work environment

Additional Information:

  • Position Title:               Information Technology Director
  • Direct Reports:              TBD
  • Location:                      Toronto or Edmonton
  • Reporting To:               Chief Operations Officer

How to Apply

If you are interested or know anyone that is interested in the above role please contact Kristin Coulombe at We are committed to providing accommodation upon request for applicants and employees with disabilities.  If you require accommodation, we will work with you to meet your needs.

Job Categories: Senior Management / Executive. Job Types: Full-Time.

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