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11 Jan 2023

Full-Time Image Desk Appraiser (Bilingual)

Wawanesa – Posted by LeeRobley Montreal, Quebec, Canada

Job Description

The Image Desk Appraiser contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the assessment and evaluation of low to moderately complex automobile estimates with the aid of a computer application.  This is a desk position.  This position requires bilingualism as the candidate will be an integral part of a national automotive imaging estimating team in Canada. The candidate must be able to write and speak in English and French to interact with other regions of Canada with which we do business such as Alberta, Ontario and finally the Maritimes.

Job Responsibilities:

  • Provide exceptional customer service
  • Conduct technical analysis of submitted repair estimates with estimating software to ensure compliance with company standards and industry best practices
  • Communicate with repair facilities, estimators and adjusters as required to ensure accuracy and completeness of estimates
  • Refer estimates to appropriate parties for re-inspection as required
  • Meet company service standards by maintaining an active production schedule and diary system
  • Develop positive business relationships with internal and external parties
  • Maintain vigilance in the detection and prevention of fraud
  • Serve as a resource person to less experienced adjusting staff and appraisers
  • Remain up-to-date with legislative changes, trends in the insurance industry, estimating practices and developments in automobile  or property repair procedures and materials
  • Perform other duties as required


  • 3 + years automobile or property estimating experience
  • Fully proficient in French and English
  • Professional/technical designation would be preferred
  • Strong knowledge of estimating software (Mitchell)
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Detail oriented with a critical degree of accuracy regarding data entry
  • Excellent negotiation skills
  • Strong ability to communicate effectively, both verbally and in writing
  • Strong customer service skills
  • Position requires the ability to lift up to 10 lbs on a daily basis and low mobility throughout the branch buildings to meet internal customer needs

How to Apply

If this looks like the right opportunity for you, please apply to the following link:  

Job Categories: Auto. Job Types: Full-Time. Job Tags: #autocollision, auto, and insurance. Salaries: Negotiable.

Job expires in 6 days.

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