Full-Time High value Client CSR

Job Description

Comma Recruitment are looking for RIBO licenced CSR’s to provide exemplary service to existing customers within the VIP / High Value book.

3-5 years RIBO licenced sales or service experience, strong communication skills and the ability to provide excellent customer service.

Key Job Responsibilities

Respond to all client inquiries in a timely manner
Will work closely with Producers (both Personal and Commercial)
Review renewals for coverage, accuracy and market when required
Adhere to binding authority set out by carriers
Process and/or review all transactions
Follow internal workflow
Achieve division retention goals
Identify upsell opportunities, explain and recommend to clients
Identify cross selling opportunities and produce quality leads to sales team
Discuss any potential problems or concerns the client may have with the Account Executive in the first year of business including notification of non-payment cancellations

Educational and Experience Requirements

Minimum of 5 years relevant insurance and/or industry related experience
3 – 5 years RIBO License required
Knowledge of EPIC an asset
Comprehensive and effective verbal/written communication skills
Ability to work well under pressure with minimum supervision in a team environment
Strong emphasis on a positive team dynamic
Excellent time management and organization skills
High attention to detail and accuracy
Ability to multi-task between a variety of tasks, projects and deadlines

Please forward resume to info@commarecruitment.ca

772 total views, 1 today