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1 Nov 2019

Full-Time High value Client CSR

Comma Recruitment – Posted by Comma Recruitment Anywhere

Job Description

Comma Recruitment are looking for RIBO licenced CSR’s to provide exemplary service to existing customers within the VIP / High Value book.

3-5 years RIBO licenced sales or service experience, strong communication skills and the ability to provide excellent customer service.

Key Job Responsibilities

  • Respond to all client inquiries in a timely manner
  • Will work closely with Producers (both Personal and Commercial)
  • Review renewals for coverage, accuracy and market when required
  • Adhere to binding authority set out by carriers
  • Process and/or review all transactions
  • Follow internal workflow
  • Achieve division retention goals
  • Identify upsell opportunities, explain and recommend to clients
  • Identify cross selling opportunities and produce quality leads to sales team
  • Discuss any potential problems or concerns the client may have with the Account Executive in the first year of business including notification of non-payment cancellations


Educational and Experience Requirements

  • Minimum of 5 years relevant insurance and/or industry related experience
  • 3 – 5 years RIBO License required
  • Knowledge of EPIC an asset
  • Comprehensive and effective verbal/written communication skills
  • Ability to work well under pressure with minimum supervision in a team environment
  • Strong emphasis on a positive team dynamic
  • Excellent time management and organization skills
  • High attention to detail and accuracy
  • Ability to multi-task between a variety of tasks, projects and deadlines


How to Apply

Please forward resume to

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: Account Manager, broker, comma recruitment, CSR, High Value, personal lines, ribo, and VIP Client. Salaries: 60,000 - 80,000.

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