Job Overview

The Field Claims Representative contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex property claims through personal contact with insureds, claimants, and witnesses.  Daily travel is required within Vancouver and surrounding areas. 

Job Responsibilities

• Provide exceptional customer service
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Investigate losses to determine liability, attending loss scene as required
• Evaluate relevant information from sources such as lawyers, medical providers and other experts
• Write scope and estimate of loss using property estimating software
• Negotiate with insureds, claimants, lawyers and insurers
• Coordinate services with vendors and service providers
• Adjust claim from inception to completion in a proactive manner
• Provide ongoing technical advice and guidance to junior inside claims staff
• Maintain accurate records based on company standards and policies within the claims system
• Supplement the National Catastrophe Team as required for Corporate Catastrophe Response in any region
• Remain up-to-date with legislative changes and trends in the insurance industry
• Perform other duties as assigned

Qualifications

• 2+ years insurance adjusting experience
• Working toward Chartered Insurance Professional (CIP) designation
• Strong knowledge of property estimating software, Xactware knowledge preferred
• Effective customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Good knowledge of medical and legal terminology
• Detail oriented with a critical degree of accuracy regarding data entry
• Excellent negotiation skills
• Valid driver license with acceptable driving record
• College/University degree is preferred