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2 Jul
2020
Full-Time Employee Development & Training Coordinator
Job Description
Company Overview:
Our client proudly employs some of the best insurance professionals in the business. Their team consists of a dynamic group of individuals, including some of the brightest minds in risk management.
Position Summary & Objective:
- Responsible for driving and strengthening our commitment to change through education internally and externally
- Develops and delivers training, educational programs and on-the-job learning initiatives, such as workflow and procedures, insurance education, system training, soft skills training, advisory projects.
Essential Functions:
Internal Education Programs
- Implement training solutions that will enable employees to successfully perform their role and exceed client expectations
- Prepares teaching agendas and determines best instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops to reach target audience. Utilizes adult training techniques.
- Promote and educate company’s values and consistently help improve the Employee Engagement scores through the development and facilitation of our values.
- Manage and coordinate training resources, such as insurers, 3rd parties and CE such as RIBO courses, to effectively offer pertinent educational resources
- Coordinate and facilitate the on-boarding of new team members
- Measures program results for all initiatives through follow up surveys of all completed training sessions to evaluate and measure effectiveness. Considers feedback and modifies program objectives and initiatives as appropriate.
Workflow/System Training:
- Improve the use and efficiency of the brokerage management system through identification of standard workflows
- Conducts one-on-one training sessions covering specified areas such as on-the-job training, refresher training, technical training, etc.
- Partners with all departments to develop and/or improve service delivery, training, performance support, quality management and/or operational effectiveness.
- Support brokerage operations through co-ordination/training workflows to develop reports providing metrics for appropriate analysis and decision making
Performance Expectations:
- Develops and maintain positive working relationships with team members
- Corresponds with clients, prospects and company representatives in a professional manner
- Performs work activities in an accurate manner and with the proper sense of urgency
- Create a team environment that promotes professionalism and encourages others to excel
- Proactively works toward achieving brokerage and team goals.
- Maintains a positive attitude and show enthusiasm toward job accountabilities and objectives
- Keeps abreast of new developments in order to enhance professional knowledge and competence
Proactively seeks knowledge of and uses the resources/tools available
Pursues knowledge of personal strengths and the strengths of teammates in order to be more productive and leverage the time and talents of others
Acts as a catalyst for change within the company to ensure positive procedures and systems within the service teams and positive results for our clients.
Job Specific Competency Standards:
- ANALYTICAL SKILLS – Ability to use thinking and reasoning to solve a problem.
- ASSERTIVENESS – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
- CHANGE MANAGEMENT – Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
- COACHING AND DEVELOPMENT – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- CONFLICT RESOLUTION – Ability to deal with others in an antagonistic situation.
- CONSENSUS BUILDING – Ability to bring about group solidarity to achieve a goal.
- DECISION MAKING – Ability to make critical decisions while following company procedures.
- DELEGATING RESPONSIBILITY – Ability to allocate authority and/or task responsibility to appropriate people.
- EMPATHETIC – Ability to appreciate and be sensitive to the feelings of others.
- NEGOTIATION SKILLS – Ability to reach outcomes that gain the support and acceptance of all parties.
- PERSUASIVE – Ability to influence others to change position or to adopt a specific point of view.
- PROBLEM SOLVING – Detects potential problems at an early stage and seeks to solve them before they escalate. Uses analytical skills and creativity to solve problems. Knows when to ask for assistance or advice. Utilizes the available resources of the company.
- PROJECT MANAGEMENT – Ability to organize and direct a project to completion.
- RELATIONSHIP BUILDING – Ability to effectively build relationships with customers, suppliers, and co-workers.
- TEAM BUILDER – Ability to convince a group of people to work toward a goal.
- TECHNICAL APTITUDE – Ability to comprehend complex technical topics and specialized information.
- WORKING UNDER PRESSURE – Ability to be flexible and complete assigned tasks under stressful situations in a professional manner.
Skills & Qualifications:
Education and required experience:
- University Bachelors’ Degree or equivalent
- Ability to speak French would be viewed as an asset
RIBO license would be viewed as an asset - Additional insurance designations would also be viewed as an asset
4 to 6 years insurance industry experience - Strong background in instructional design
- Excellent verbal presentation & written communication skills
- Excellent people skills and ability to work well in a team environment
- Strong organizational skills
Computer Skills. Must be comfortable in an electronic and virtual environment with strong computer skills - Proficiency in TAM and EPIC a definite asset
- Advanced MS Office, including Word, PPT and Excel
Compensation:
- Salary Range Guideline
- Bonus Incentives
- Vacation Days
- Personal Days & Birthday
- Sick Days
- Group Benefits Plan
- Registered Retirement Savings & Pension Plan
- Education Reimbursement
How to Apply
About Insurance Career Network Inc.
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY: Email your resume to francis@insurancecareernet.com or call Francis for more information 416 703-5120 x200.692 total views, 1 today
