Job Responsibilities

• Provide strong technical underwriting direction to regional office leadership to support profit and growth goals
• Ensure consistent delivery of underwriting strategy across all areas
• Develop, plan and monitor the Quality Assurance program and review process
• Communicate underwriting initiatives and action plans to drive business results
• Review underwriting exceptions; providing a recommended course of action aligned with overall risk appetite framework
• Consult with regulatory bodies and work collaboratively with Executive Office on formal complaints and issues
• Lead culture of underwriting excellence with a focus on quality assurance, compliance reviews, and Key Performance Indicators
• Develop business processes to achieve superior customer service while benefiting from efficient and consistent practices in all areas
• Participate and contribute to the development of renewal (retention) and new customer (acquisition) strategies and business plans.
• Participate and contribute to the annual budget including staff forecasting and succession planning.
• Champion initiatives and be receptive to both employee acceptance and resistance, so that genuine understanding and commitment can occur.
• Stay abreast of industry, regulatory, company and economic changes or trends.
• Create an atmosphere that contributes and supports the development of Wawanesa’s policies and practices.
• Support key stakeholders in the management of broker distribution partners.
• Oversee and coach a team to ensure the work environment is respectful, challenging and rewarding.
• Analyze risk and recommend an informed course of action
• Foster positive working relationships with internal and external parties.

• Ten years of business experience; Property and Casualty Industry knowledge required.
• Three years in a management role.
• Post-secondary education, and/or completion of a Property and Casualty Industry Designation.
• Expert leadership skills with the ability to influence and gain respect, credibility and confidence from others.
• Ability to make excellent and well justified decisions in complex and high-pressure situations.
• Expert negotiation skills with the ability to ensure buy-in and commitment resulting in satisfied participants.
• Ability to develop and implement comprehensive plans that bridge complex issues and span across time.
• Strong business acumen with excellent analytical and problem solving skills with the ability to recognize and identify critical issues.