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5 May 2021

Temporary Customer Service Representative- Halifax (7 months contract)

HSB Canada – Posted by SIyer Halifax, Nova Scotia, Canada

Job Description

The Customer Service Representative (CSR) role is a processing role i.e. data entry. Entering new policy info into our computer system, renewal info, change requests etc. and making sure applicable policy documents go out quickly and accurately. Other duties may include some filing, responding to client questions/issues regarding policy documents, working with underwriting to make sure all information is correct etc. CSR’s act as the 2nd set of eyes as well make sure policy documents go out accurately and  adhering to guidelines. It’s fast paced, detail oriented and lots to learn as there can be variance in how documents are processed depending on type of document, etc. Therefore work ethic, detail orientation, communication skills, team player and being able to be fast are all key elements.

Primary Objectives:

To input, process and produce various policy documents from marketing and underwriting departments with accuracy and timeliness and provide customer service to both internal and external customers. This position is located in our Halifax Branch Office in downtown Halifax.

Job Responsibilities:

  • Processes and inputs various orders within company guidelines.
  • Responds to incoming calls and provides telephone support to customers.
  • Performs some basic underwriting functions.
  • Checks, assembles and distributes orders.
  • Maintains electronic records.
  • Provides support to office personnel and is responsible for office mail.
  • Other responsibilities as may be required.

Qualifications:

  • Secondary school education plus 1-3 years of business experience.
  • Solid general computer skills.
  • Good mathematical skills and attention to detail a must.
  • Good memory and concentration ability.
  • Good communication and organization skills.
  • Able to work independently.
  • Previous experience in the insurance industry preferred.

How to Apply

If you are interested in applying for this position, please quote Job Reference CSRH0521-BW and please click the link: Apply Here

Job Categories: Processor. Job Types: Temporary. Job Tags: Customer Service, Halifax, and processing.

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