Full-Time Customer Service Representative; Autoplan Division
Job Description
Aon Is Looking For A Customer Service Representative; Autoplan Division
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Autoplan Division within Aon Reed Stenhouse in Kamloops, BC. As a Customer Service Representative, you will report directly to the Vice President & Branch Manager.
Your Impact As A Customer Service Representative
Job Responsibilities:
- Provide courteous and efficient customer service at reception;
- Respond to phone inquiries, providing solutions or directing to the appropriate party as needed;
- Analyze client inquiries by providing information on products, services and matching customer needs to market. Review coverages and make recommendations as appropriate;
- Control ICBC and general office inventory;
- Batch ICBC documents as per ICBC requirements;
- Process payments and finance contracts for clients;
- Promote, explain and recommend coverage and additional products available;
- Works collaboratively with the team to deliver exceptional service to new and existing clients and prioritize workloads based on business needs;
- Provide and process new/renewal and mid-term changes of registration, license plates; temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations for individual and fleet clients;
- Takes ownership of complex and/or escalated issues and conducts the appropriate investigation and action to resolve the concerns;
- Liaise with offices within the region and across Canada as required;
- Create documentation, processes, procedures, policies and training manuals as required;
- Support the account management teams with Autoplan inquiries;
- Maintain strong working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines;
- Leading by example by demonstrating and sharing with all lines of business the importance of best practice; and
- Other related duties and responsibilities as assigned.
You Bring Knowledge and Expertise
Required Experience:
- Minimum one (1) year of Autoplan insurance experience required;
- Excellent interpersonal, communication and presentation skills, both verbally and written;
- Client focused and proven relationship building skills;
- Ability to work collaboratively as a key member of a team and independently with minimum supervision;
- Meticulous attention to detail, refined organizational skills and the ability to multi-task;
- Proven ability to prioritize competing requirements and deadlines under pressure;
- Must have strong computer skills and be proficient with the Microsoft Office Package.
Preferred Experience:
- Two (2) to three (3) years of ICBC Autoplan insurance experience is preferred;
- Working knowledge of The Agency Manager (TAM) is an asset;
- Experience with ICBC batching is ideal.
Education:
- Post-Secondary degree or equivalent years of industry experience.
- General Insurance Level 1 license required; or a willingness to obtain within three (3) months of starting employment;
- Commitment to ongoing learning and professional development including insurance courses and certifications (i.e. Canadian Accredited Insurance Broker (CAIB) / Chartered Insurance Professional (CIP)).
We Offer You:
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
About Aon:
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities).
DISCLAIMER:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
How to Apply
Interested candidates are asked to apply directly via Aon's Career Page at: http://jobs.aon.com/aon/customer-service-representative-autoplan-division674 total views, 1 today
