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28 Oct 2022

Full-Time Customer Service Representative

Insurance Career Network – Posted by Monica Toronto, Ontario, Canada

Job Description

Our client advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. They continually seek to be the trusted voice in transforming Ontario’s health care system by courageously pursuing best practices, new ideas, solutions and opportunities to improve.

They are looking for a bright and enthusiastic Life & Health Insurance Customer Service Representative to join their Insurance Service team.

You Will Make a Difference By: 

Being the first point of contact service to facilitate the resolution of member issues, complaints and concerns, responding to product or member advocacy-related inquires
Evaluating needs/ situations, identifying payment issues and discrepancies, escalating claims, claims issues and referrals, resolving issues and coordinating and updating member files
Contributing to insurance business initiatives, product implementation and communication material development
Leading/ participating on internal projects, sharing insights, presenting recommendations and managing assigned project tasks and activities
Collecting and documenting member’s feedback with Insurance products, processes and services; documenting and tracking complaints and administrative and underwriting issues, handling routine complaints and following up on actions taken to resolve issues
Other duties as required

Requirements That Are Important to Us:

Minimum 2-3 years  insurance customer service experience with Life, Disability, Health and Dental Insurance
Community College Diploma in Business Administration or equivalent
Excellent knowledge of Life and Health Insurance both individual and group products and acceptable insurance practices.
Good working knowledge of Salesforce CRM is preferred
Excellent customer service skills
LOMA ACS Designation is an asset

How to Apply

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry.  Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients.  Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY: Register and submit your resume to or call Monica for more information 416 703-5120 ext 201

Job Categories: Customer Service. Job Types: Full-Time.

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