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22 Jan
2020
Full-Time Customer Experience Partner
Job Description
Location: Mississauga, Canada
Job Purpose: The Customer Experience Partner (CXP) is responsible for managing and resolving client requests and issues across multiple channels and segments while at the same time liaising with the Direct Sales Force and other internal stakeholders to support EH Canada in new business production and customer retention.
Key Responsibilities
- Assist in managing a large portfolio of policies, with key responsibilities to include: communication with Agents in regards to renewal changes and policy distribution
- Answers standard customer requests by phone or email on various topics across all core functions
- Works closely with Agents to accurately expedite new business application input
- Responsible for managing integrity of System Contacts for assigned portfolio
- Applies technical knowledge to customer queries to provide solutions.
- Takes personal responsibility for the implementation of service standards.
- Documents all interactions with clients within the CRM and ticketing system.
- Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
- Interprets and analyzes data and other information provided by clients as a means to suggest optimal solutions to issues and concerns.
- Helps to generate and implement WOW! moments with EH clients and brokers
- Other duties as assigned.
How to Apply
If you think you have the right profile and are interested in the above opening, please email your updated CV to Loretta.lo@eulerhermes.com.752 total views, 1 today
