The Underwriter is accountable for assessing, evaluating and making decisions about risks for existing and new customers. As the Underwriter, you will be responsible for the underwriting and delivery of the companies risk management, grant and regulatory programs. In this role, you will:

• Assess application eligibility for enrolment in programs
• Underwrite mid-term contract changes and renewals for customers
• Make decisions regarding risks and exceptions within your authority limits
• Review and process financial transactions relevant to underwriting
• Engage other specialists or the team leader as necessary to evaluate risks and make appropriate decisions
• Contribute to the achievement of departmental service-level metrics
• Respond to underwriting phone calls and serve customers by providing program information and handling escalations
• Deal directly with customers, agencies and producers and collaborate as necessary with other internal stakeholders to resolve client issues
• Proactively provide information to help resolve issues and disputes by informing the specialist or team leader of discrepancies or irregularities that may lead to high risk
• Mentor and coach junior underwriting staff in risk assessment and decision making
• Review junior underwriting staff files and provide approvals while ensuring risk assessments are completed within authority limits
• Stay current on programs and services administered by the company, standard operating procedures and associated regulations
• Participate in underwriting and program delivery initiatives and projects and provide subject matter expertise

• Post-secondary degree or diploma  or equivalent work experience
• Two to five years’ related program and/or underwriting and risk analysis experience in insurance.
• Demonstrated ability to communicate with diverse groups, including clients, agencies, producers and other professionals
• Proven track record of delivering exceptional customer service, quality and productivity results
• Experience in operating within standard operating procedures, quality frameworks, and workflow and policy administration systems
• Experience in farm/crop insurance an asset
• Completion of or pursuing Chartered Insurance Professional (CIP) designation or risk management courses an asset
• Working knowledge of related federal and provincial agreements and legislation an asset (e.g., Crop Insurance Act)
• Dispute and conflict resolution experience an asset