COMMERCIAL LINES MANAGER

DAILY RESPONSIBILITIES • Manage a Team of 5 Commercial lines Service team

Responsible for managing a book of commercial insurance business consisting of approx. $3 million in premium. Accounts sizes range from $1000 to $50,000 in premium. • Handle day to day calls, service client needs and contribute to new business production. • Responsible for the review of commercial client renewals 120 days prior to their renewal

· Responsible for accuracy of policy documents and timely delivery of renewals

• Provide customer service which includes endorsements, cancellations, billing, insurance contracts, certificates, binders, statement of values, quoting, cross-selling, up-selling and general inquiries including phone calls and emails

· Review customer’s current coverage and assess whether coverage is sufficient or not

• Provide recommendations to customer if necessary to improve the overall product value • Demonstrated ability to handle multiple priorities successfully • Strong analytical and organizational skills • Excellent verbal and written communication skills • Post-secondary education; or equivalent experience • CIP, CRM or CAIB designation or working towards • Polished customer service skills and communication skills (both verbal and written); • Tech savvy with the ability to work in a paperless environment

· Participate in training seminars, conference calls and client visits if requested by the owner

REQUIREMENTS

· Minimum 5 years related experience

· R.I.B.O license in good standing

· College or University degree

· Excellent interpersonal & communication skills