Full-Time COMMERCIAL LINES MANAGER
Job Description
Our client’s philosophy is: Treat clients with respect, offer superior service and deliver great insurance solutions. We apply the same family values to our business today that the founders did when they opened the doors in 1971.
*POSITION PROFILE
Our client is currently seeking a Commercial Lines Manager to manage our Commercial Lines Team and to provide service and manage a mixed book of mid-size and smaller accounts.
This position will report to the President. and to various Producers he/she may be supporting. This is an ideal position for a Manager with a minimum of 5 years’ related experience who has worked independently and at the same time contributed to the team’s goals. Underwriting knowledge of the various commercial segments as they relate to mid-size and small business is a key criterion for this role. Past work with Powerbroker is also an asset but is not required.
DAILY RESPONSIBILITIES
• Manage a Team of 5 Commercial lines Service team
Responsible for managing a book of commercial insurance business consisting of approx. $3 million in premium. Accounts sizes range from $1000 to $50,000 in premium.
• Handle day to day calls, service client needs and contribute to new business production.
• Responsible for the review of commercial client renewals 120 days prior to their renewal
- Responsible for accuracy of policy documents and timely delivery of renewals
- Provide customer service which includes endorsements, cancellations, billing, insurance contracts, certificates, binders, statement of values, quoting, cross-selling, up-selling and general inquiries including phone calls and emails
- Review customer’s current coverage and assess whether coverage is sufficient or not
- Provide recommendations to customer if necessary to improve the overall product value
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills
• Post-secondary education; or equivalent experience
• CIP, CRM or CAIB designation or working towards
• Polished customer service skills and communication skills (both verbal and written);
• Tech savvy with the ability to work in a paperless environment - Participate in training seminars, conference calls and client visits if requested by the owner
REQUIREMENTS
- Minimum 5 years related experience
- I.B.O license in good standing
- College or University degree
- Excellent interpersonal & communication skills
Salary range from 70K to 80K but negotiable ; 4 weeks’ vacation and group benefits
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