Full-Time Commercial Lines Customer Service Broker
Job Description
If you are an experienced Commercial Lines Customer Service Broker that wants to work in a great environment with a competitive salary, health benefits and bonus incentive, come join our team. We have been providing a full range of insurance products to London and Southwestern Ontario for over 50 years and have earned a reputation from our clients, as well as many major insurance companies, for being a knowledgeable and professional firm to deal with. Our goal is to provide our clients with added value through professional advice and superior service.
Commercial portfolio– 500 accounts consisting of medical offices, manufacturing, construction, technology, church (largest account would be $100K in premium)
Most staff are working from home – back to work will be a hybrid model of both working from home and office likely in September
- Family Oriented
- Staff Events
- Long Term Employees
- Relaxed Office Environment
- Coffee/Tea provided
- Birthday celebrations
- Yearly Bonus Incentives
- Paid Parking
- Group Benefits
- Education Reimbursement
Daily responsibilities include the following:
- Offering exceptional service to clients by assessing their needs and recommending solutions
- Providing a superior customer experience to prospects and existing clients
- An advocate for our clients to ensure satisfaction and retention
- Ability to professionally explain coverages and limits to clients, discuss products to address needs and gaps in coverage
- Review renewals for accuracy and remarketing
- Endorsement Processing
- Contribute to new business production by up selling and cross selling
- Preparation of submissions, proposals and applications
- Providing certificates of insurance
- Diligently follow up on accounts receivables and payments
- Frequently resolve problems and issues with respect to client policies
- Take claims information from clients
- Obtain, explain and exchange information with business representatives, clients, contractors/ suppliers, representatives of professional agencies/governments, the general public, salespersons and employees
- Maintain database of client conversations
- Develop new work methods, procedures, or manuals as required
- Attend training sessions and seminars as required
- Occasionally provide guidance, instruction, and direction for others
Qualifications:
- Minimum of 3 years of Commercial Lines experience as a licensed broker
- Certified Registered Insurance Broker of Ontario (RIBO)
- Strong customer service, organization and communication skills
- Attention to detail and accuracy
- Able to work independently and as a team player
- Advanced knowledge of Microsoft Office Products
- Familiar with Company Portals
- Sig XP experience would be a great asset
How to Apply
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