Full-Time Client Experience Enablement Specialist – PL
Do you enjoy leading, mentoring and developing your team to high performance and organizational success? If you are The Subject Matter Expert on all things EPIC and are passionate about developing workflows, policies and procedures – I want to speak to you!
Our client in Markham is looking for a Client Experience Enablement Specialist for Personal Lines. Is that YOU?
Reporting to marketing and working closely with personal lines sales, operations and technology services. This specialist role will train brokers on modern tools and trust-based service to optimize workflows, allowing our sales culture to thrive in a Client Contact Centre focused on relationship building standards.
WHAT YOU’LL DO:
Collaborate with department managers to create/design training material on carrier products, industry underwriting, broker technology and broker workflows.
Epic workflow Subject Matter Expert to assist with software integrations, training and maintenance.
Motivate and inspire the sales team to deliver Exceptional customer experience.
Support ad hoc sales and retention campaigns with training and monitoring.
Make recommendations to management on operational efficiency utilizing a “hands-on” approach.
Maintain procedure guides, including scripts and workflows as standards for digital workflows.
Maintain CRM data and workflow integrity as a vital lifeline for operational efficiency.
WHAT YOU’LL NEED:
Call centre technical skills
Proficient on Applied products
Strong track record of influencing and leading a highly engaged team
Strong communication skills
Team player and collaborator
Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance
Proficient knowledge of Microsoft Office 365 products, including SharePoint, Dynamics, Outlook, Word and Excel. Able to create and edit pivot tables, charts, spreadsheets. If this is YOU – Let’s Talk!Refer to JOB ID J46861
Text Me – I’ll Text You Back!
How to Applymeredith@jobbornsolutions.com
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