Full-Time CLAIMS REPRESENTATIVE – Broker – Oakville
Job Description
(During the Covid-19 Pandemic, interviews and training will be done on-line).
Our client is one of Canada’s leading independent insurance brokerages. They have unique commercial insurance expertise in several industry niche markets, as well as private client insurance and corporate group benefits consulting.
Our client proudly employs some of the best insurance professionals in the business. Their team consists of a dynamic group of individuals, including some of the brightest minds in risk management. This organization naturally attracts and retains the very best in class of clients, suppliers, partners, and most importantly, our employees.
The Opportunity:
· The Claims Account Manager will be responsible for the entire claims cycle for our Clients. From the reporting, follow-up and advocacy on the claim through to the fair and equitable settlement. In addition, the Claims AM is responsible for maintaining all the record, summaries and activities in a timely and accurate manner.
Essential Functions:
· Handle and respond to all incoming Commercial Lines claims calls in a professional and efficient manner
· Council clients on claims scenario’s, walking them through the procedure and providing support and advice
· Develop strong communication lines keeping all account managers informed throughout the claims process
· Represent and act as an advocate on behalf on our clients
· Submit claims to companies for processing in a timely manner
· Proactively follow up for adjuster information
· Proactively follow up on opening and closing notices
· Tireless follow up with clients to ensure expectations are exceeded, providing an unrivaled customer service experience
· Escalate claims when required
· Assist in providing support to clients, completing claims paper work when necessary
· Maintain daily/monthly reports in order to assess claims service from companies
· Develop and maintain strong working relationship with claims departments, maximizing productivity
Managing the Claims Process
Ensure that claims are reported to the appropriate carriers on a timely manner
Ensure that adjusters’ contact information is sourced and forwarded to the clients as it is received
Follow up the client to ensure the claim is progressing in a fast and efficient manner
Lobby and advocate on behalf of the client for the fairest and most equitable settlement
Prepare claims summary and other material as may be required for the proper servicing of account
Maintain accurate and timely records for all claims
Additional Duties:
Participate in conference calls with and on behalf of clients
Help to develop and utilize analytical tools which track trends in claims
Maintain an ongoing working knowledge of all available carriers and products
Actively participate in continued learning programs or training
Attend company functions
Develop relationships and correspond with insurers, adjusters, risk manager
Required:
– RIBO License required, CAIB, CIP, & CRM is an asset
– Minimum five years of industry experience
– Proficiency in TAM, advanced MS Office & Excel skills
How to Apply
Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY: Register and submit your resume to monica@insurancecareernet.com or call Monica for more information 416 703-5120 ext 201575 total views, 1 today
