|Job Summary: RECOVERY SPECIALIST
Currently searching for a Recovery Specialist II to join us in our Toronto office. The successful candidate for this role will be expected to act with limited direction, to evaluate legal liability and pursue, negotiate and resolve high severity commercial subrogation claims. The incumbent will be expected to pro-actively investigate loss details and to communicate with clients, brokers, witnesses, attorneys and underwriters as well as team management and executives as needed.
The successful candidate for this role will work within set limits and authority on complex assignments requiring specialized knowledge.
Bachelor’s Degree or College Diploma
3 Or More Years of Related Experience
3 or more years in a recovery claims role and/or general liability claims handling role
1 or more years in directing plaintiff or defence counsel on claim files
Good knowledge of commercial transactions, banking law, accounting and knowledge of surety law and practice.
Excellent verbal and written communication skills and analytical skills
PC literate with working knowledge of Microsoft Office software
Must be fully fluent in English oral and written communication
Fluent in French written and oral communication
Strong customer service focus.
Strong teamwork and collaboration skills.
Strong organisational and time management skills.
Strong negotiation skills.
CIP designation or substantial completion
Knowledge of and experience with legal system requirements in the United States.
Front line claims handling experience in Commercial Lines property, marine, cargo or liability or specialty lines.
1. Interacts effectively with claimants, principals, agents, witnesses and attorneys in order to effectively complete investigations and collect assets due the company. Interacts with national/local regulatory bureaus as needed.
2. Recognizes and responds to business opportunities by finding and implementing new resources and evaluating collection practices for ways to increase efficiencies.
3. Reviews bonds, accounting records, invoices and other required material during the investigation and recovery effort and notifies appropriate parties of outstanding issues as needed.
4. Networks with other teams, maintaining good communication and information sharing. Makes the best use of resources available to ensure comprehensive solutions to collections issues.
5. Prepares reports outlining investigation findings, analyzes cases and recommends appropriate course of action.
6. Recommends and/or implements collection process improvements, integrating new concepts, approaches and attitudes while remaining focused on goals. Monitors and controls expenses incurred on claims and salvage cases.
1. Provide technical advice that enables a customer to solve a problem or improve business
2. Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway
3. Anticipate customer needs, monitor trends in order to recommend changes
4. Resolve technical issues within function or unit
5. Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products
6. Lead short-term (3 to 9 months), defined scope projects
Performance Management Accountabilities:
1. Model behaviors that demonstrate commitment to corporate values.
2. Provide input into performance management discussions of project team members.
3. Educate team members and business partners on area of technical expertise.
4. Provide guidance and support for team members.
5. Take action to manage own personal development and encourage others to do the same.
Leadership and Professional Competencies:
A3-Adaptability is the ability and willingness to alter behavior and opinions
in the light of new information, changing situations and/or different
environments and cultures. Decides how to do something based on the situation
and changes how to accomplish a plan but still maintain the same overall plan
F4-Customer Focus-is focusing one’s efforts on discovering and meeting the
needs of external and internal customers. Makes self fully available, makes
concrete attempts to add value to the client and takes action beyond normal
I4-Drive to Achieve-is a concern for working well or for surpassing a standard
of excellence. The standard may be one’s own past performance, an objective
measure, outperforming others or doing what no one else has ever done before.
Sets and works to meet challenging goals.
K3-Information Seeking-is driven by an underlying curiosity and desire to know
more about things, people, or issues. Asks a series of probing questions to get
at the root of a situation or a problem or a potential opportunity below the
surface issues presented, including calling on others who are not personally
N2-Listening, Understanding and Respond-is the ability to accurately listen and
understand, and then respond appropriately when interacting with individuals
and groups. Actively seeks to understand by getting the facts and reiterating
this information to check understanding before drawing conclusions and goes
out of the way with others to invite conversations.
P3-Problem Solving-means understanding a situation by breaking it apart into
smaller pieces, or tracing the implications in a step-by-step way. Makes single
links between pieces of a problem (A leads to B; defines pro and con),
prioritizes tasks and identifies alternative approaches.
U4-Teamwork and Collaboration-implies working collaboratively with others, to
be part of a team, to work together, as opposed to working separately or
competitively. Encourages others and publicly credits those who have performed