Full-Time Claims Manager
Job Description
Your Opportunity: Québec Claims Manager
Location: Montreal, QC
Employment Type: Regular, Full-Time
We are looking for a dynamic self starter with a natural ability to lead people to join our Claims Management Team. Utilizing previous experience and established corporate philosophies, policies, procedures and standards, the successful candidate will plan, organize, guide, and evaluate the activities of the Claims teams for the Montreal office. He or she will be a mentor and coach with excellent communication and relationship-building skills, the ability to develop and engage a high performance team of professionals and be personally committee to exceptional customer service. This position will require some travel.
Your Impact:
- Provide the day to day management of claims staff, including establishing performance objectives; conducting timely performance evaluations, providing ongoing coaching, development, constructive discipline and recognition.
- Conduct interviews, select, hire, and train new claims staff members.
- Conduct file audits, manage claims expenses, monitor training programs, prepare reports and ensure claims resolution activities comply with legislative and regulatory requirements and Sovereign quality standards and policies.
- Participate in the development of corporate claims and office annual business plans, budgets and strategies in conjunction with Assistant Vice President, Claims, and office management team.
- Manage and lead the development and maintenance of positive, collaborative and productive relationships with staff from other offices and Sovereign General departments.
- Foster relationships with external business partners (brokers, lawyers, contractors, etc.).
- Communicate and ensure Sovereign customer service standards are met.
- Provide technical support and guidance on the management and settlement of files.
- Oversee large complex files and liaise with the Strategic Resource Group (SRG) Claims; on files exceeding office authority.
- Participate in meetings, mediations, trials and Examinations for Discovery.
Your Expertise:
- A minimum of 10 years claims experience with 3 minimum years of managerial experience.
- Hold a valid AMF adjuster’s permit.
- Bilingual in English and French essential.
- Solid communication and interpersonal skills.
- Demonstrated strategic thinking capability.
- Adept at decision-making, problem solving and negotiation.
- Some travel is required.
The Sovereign General Insurance Company is a trusted source of risk solutions for Canadian businesses. Operating in six offices across Canada, Sovereign is a leader in empowered underwriting in commercial and specialty insurance operations. Sovereign is proud to carry an AM Best A- (Excellent) rating and to be recognized once again with Aon Hewitt Gold Level Best Small and Medium Employers in Canada for 2017. Canadian owned and operated since 1953, Sovereign is a part of The Co‑operators group of companies, a leading Canadian provider of multi-line insurance products with assets of more than $14.5 billion.
Why Choose Sovereign?
- We provide a comprehensive compensation and benefits package and encourage a positive work/life balance.
- We help you maximize your potential through ongoing training and educational opportunities.
- We focus on our people as our most important resource, the knowledge, expertise, creativity and empowerment of our insurance professionals sets us apart.
For more information about Sovereign, please visit: http://www.sovereigngeneral.com/public_docs/careers/WhySovereign.php
The Co-operators group of companies is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please consult with the hiring manager as soon as practical so that suitable accommodations can be arranged.
How to Apply
Your Next Steps: To learn more about the impact you can make, apply to join Sovereign’s talented team of professionals and stand out from the crowd! Apply by email at careers@sovgen.com *Please state the job title in your email subject line. The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment. Application Deadline: September 17, 2018669 total views, 1 today
