Contract Claims Assessor – 12 month contract
Job Description
Working at Euler Hermes means being part of the world’s leading provider of trade-related credit insurance solutions and offering the best knowledge and services for safer business growth. Join us today!
Job Purpose:
The Claim Assessor defines company’s liability (assessment) according to contractual provisions. This individual is responsible for processing claims received, allocating recoveries, and maintaining an appropriate service level per segment which supports customer satisfaction objectives. He/she analyzes and reviews claims for accuracy, completeness and eligibility, and prepares and maintains reports and records for processing.
Key Responsibilities:
•Review and analyze claim submissions for validity and coverage analysis to determine /assess liability to the company for core product s clients and World Agency clients
•Carry out all checks relating to policy conditions, risks information and debt aspects in relation to the claim filed
•Request, if necessary, additional documents / information directly from the policyholder/ broker
•Inform the policyholders/ brokers of the status of the claim (assessed, settled & rejections)
•Handle possible appeals (complaints) from the policyholders/ brokers and record accordingly in systems
•In case of non inclusive collection, liaise with Collections to assess policyholders’ collection efforts and compliancy with obligations under policy
•Answer Collections requests/ authorizations
•Record payments in our internal and external platforms
•Strictly enforce the policy wording and reach out to the Marketing Management, Commercial and Distribution departments for commercial considerations
•Apply commercial gestures decided by Commercial department and liaise with Commercial in case of contractual questions
•Develop and maintain good relationships with policy holders and brokers by understanding their business and responding promptly to their questions
•Maintain record keeping for manual reports
•Ensure manual correspondence to clients is done on a daily basis
•Ensure documentation is saved in our repository system on daily basis
•Ensure calls/emails are responded daily within our SLA agreement
Key Requirements & Skills:
-Bachelor’s Degree in Business Administration or a relevant field.
-3-5 years experience in claims assessment with insurance company
-Excellent communication skills in English, both spoken and written
– Good knowledge of policies, contract law and local insolvency
– Good knowledge of claims settlement processes and systems
– Knowledge of collections process
– Knowledge of quality standards and claims and collection operational guidelines
– Strong attention to detail.
– Ability to determine the appropriate course of action in settling claims
– Result oriented & Team player
Need more convincing? Here are 10 reasons why people love working at Euler Hermes!
-A valuable High Potential Program.
-Learning and development through the Euler Hermes Academy and LinkedIn Learning to help employees reach their full potential.
-Working at Euler Hermes means being part of the world’s leading provider of trade-related credit insurance solutions and offering the best knowledge and services for safer business growth.
-Euler Hermes pays 100% of Medical, Dental and Vision premiums.
-Fun and engaging social events.
-All employees get one Anniversary Day as paid time off, after 2 years of service.
-Fantastic Tuition Reimbursement Program.
-Wellness benefits including a gym membership subsidy.
-Employees get one paid day per year to volunteer in their community.
-Canada-wide discounts and perks program, only available to Euler Hermes employees.
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Euler Hermes will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.
How to Apply
Email your resume to: daniella.douglas@eulerhermes.com We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.694 total views, 1 today
