Position Summary

Reporting to the Manager, Risk and Insurance the successful candidate’s primary roll will be to coordinate and administer the receipt, investigation and resolution of all insurance claims filed against the City. The Secondary responsibilities will include assisting in the implementation of the Risk Management program designed to eliminate and reduce risk.

Key Duties and Responsibilities

•    Administration and maintenance of all insurance claims filed against the City and related to the delivery of municipal services; and include 3rd party liability claims, errors and omissions, City fleet related automobile claims, and 1st party property claims
•    Input and maintenance of the claims tracking system; both electronic and hard copies
•    Liaison between various City departments and the City’s external adjuster, insurer, and/or counsel as required
•    Reviewing and analyzing information provided by departments to determine any liability on the part of the City in conjunction with MMS, City By-Laws, Provincial legislation and the Municipal Act
•    Analyzing data; assessing risk and loss prevention measures; accurately evaluating financial exposures and preparing internal reserves
•    Monthly Reconciliation of the City’s Claims and Certificate System and External Adjuster Trust Account as well as maintaining annualized statistical claims data used in the overall assessment of the City’s total cost of risk
•    Ensuring timely payment of insurance claims expenses, including legal and adjusting fees
•    Responding to inquiries from the public and staff regarding insurance coverage, claims administration, risk management programs and/or any other issues related to the City’s Insurance Program Evaluating trends in order to proactively make recommendations to effectively reduce, minimize or eliminate third party claims
•    Promoting risk management awareness throughout City departments and divisions and assisting the Risk Manager in delivery of risk management awareness training
•    Providing overall support to the Risk and Insurance Section by assisting with insurance renewals, preparation of RFPs, valuation, appraisals, and oversight of special insurance program for special events and facilities rentals
•    Assisting with Special Projects as necessary

Education and Experience

•    University degree in a Business or Public Administration related area.
•    Chartered Insurance Professional (CIP) or a Fellow Chartered Insurance Professional (FCIP) designation from the Insurance Institute of Canada, and/or a Canadian Risk Management Designation (CRM) from the Risk and Insurance Management Society
•    A minimum of 5 years of 3rd party liability claims adjusting experience, preferably in a municipal environment.

Required Skills/Knowledge

•    The ability to proactively identify risks and recommend solutions
•    The ability to recognize key stakeholder interests while at the same time acknowledge conflicting business interests, and the ability to collaborate with management and staff at all levels to identify and analyze key issues and assist in developing appropriate solutions
•    Ability to write reports, letters, memorandums about exposure to risk, loss prevention, insurance matters and settlements
•    Ability to present issues and deliver verbal presentations
•    Strong facilitation, negotiation and consensus-building skills
•    Demonstrated ability in customer service, teamwork, initiative, self-management, accountability, and flexibility/adaptability are required
•    Ability to maintain confidentiality and discretion when dealing with sensitive information
•    Excellent research, analytical, organizational and prioritization skills
•    Strong knowledge of Microsoft Office desktop applications and various computer software and financial applications including advanced Excel skills
•    You demonstrate the City’s corporate values of service, collaboration, care, and courage

Leadership Competencies