• Adjudicates routine and moderately complex accident benefits claims.
• Assigns, conducts and oversees investigations and examines, negotiates and settles accident benefits claims.
• Maintains a diary system to monitor and ensure delivery of accident benefits payments in accordance with the regulations.
  Ensures file records are up to date with all information, notes and documentation.
  Maintains proper reserves as per exposure and developments.
  Participates in the dispute resolution process, arbitrations and legal proceedings.

2.      Customer Experience

• Supports corporate culture and vision which fosters positive relationship with our customers.
  Provides timely and professional customer service.
  Handles claims issues and resolutions in a proactive manner.

• Builds and maintains positive working relationship with insureds, brokers, service providers and industry participants.

Education and experience

• Six Chartered Insurance Professional (CIP) courses.
• Five years experience in accident benefit claims handling.
• Knowledge of the principles and practice of insurance, claims policies and procedures, and automobile insurance products.
• Knowledge of medical terminology and vocational rehabilitation concepts.
• Knowledge of the legal process as it relates to accident benefits.
• Knowledge of Ontario’s automobile accident benefits legislation and regulations, including the statutory accident benefits schedule