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29 Jul 2021

Full-Time Broker, Commercial Programs

JOB-BORN Executive Search Inc – Posted by CristinFilipuzzi Vancouver, British Columbia, Canada

Job Description

Primary Duties & Responsibilities:
•   Provide professional and timely phone support to participating members/customers
•   Support various servicing projects as required to execute on the service deliverables of the sponsored groups working with the Programs Lead
•   Respond to daily enquiries ensuring requests are handled within the servicing guidelines
•   Resolve customer problems independently and efficiently
•   Monitor and support annual renewals and non-renewals ensuring customers and regulatory needs are met
•   Process and assist the Programs Lead on new business efforts, including gathering underwriting information based on sponsored group program guidelines
•   Processing work including all underwriting forms and applications, invoicing entries and handling Third Party Certificate requests
•   Monitor all inter client / insurer transactions, and advising staff of updates
•   Processing of all underwriting forms and applications
•   Remains knowledgeable of industry trends and office procedures, particularly those related to customer service and retention
•   Refers higher underwriting authority to Supervisors
•   Other miscellaneous administrative and clerical functions as required

Knowledge, Skills and other qualifications:
•   High School diploma, certificate or official equivalent
•   Possesses at least 5 to 10 years of experience in P&C, customer service with sound underwriting knowledge, commercial experience preferred
•   Broker’s license (AB and BC required at a minimum), and enrolment in other insurance courses encouraged
•   Possesses and demonstrates strong verbal and written communication skills with clients
•   Exhibit personal characteristics appropriate for dealing with unhappy or irate customers
•   Ability to work with various software products necessary to perform job satisfactorily including EPIC
•   Ability to read, comprehend, and process tasks by written and oral instructions according to assigned workflows and compliance guidelines
•   Knowledge of business English, punctuation, spelling, and other office procedures
•   Strong command over interpersonal skills and provides assistance co-operatively and courteously
•   Independently carry out assignments
•   Works well in a team environment
•   Bilingual would be considered as an asset

Competencies:
The ideal candidate should possess and demonstrate a synergy of following competencies –
•   Results/Action Oriented
•   Problem Solving and dealing with ambiguity
•   Decision Making
•   Team Collaboration

How to Apply

Always on the Hunt for You !
Cristin Filipuzzi
JOB-BORN Executive Search Inc.
Recruiter for the Insurance Industry
289-233-4691

Job Categories: Commercial Lines. Job Types: Full-Time. Job Tags: Commercial Broker, commercial jobs, commercial programs, insurance broker, and insurance jobs. Salaries: 80,000 - 100,000.

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