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23 May 2019

Full-Time Broker, Aviation Manager

Insurance Career Network – Posted by Monica Anywhere

Job Description

Our client is located in Toronto.

Position Summary & Objective:

·       The Aviation Manager will provide leadership and support within the aviation team.  The AVM will directly supervise and lead staff in areas of programs, customer service, claims and administration, in accordance with the department’s goals and company core values.

Essential Functions :

  • To implement an annual business plan within the approved budget, in conjunction with the VP-Aviation.
  • To continuously evaluate operation workflows and procedures in order to improve efficiencies, increase team productivity and to search for best practices in delivering daily customer service and value-added client solutions.
  • To promote the company core values & competencies through leading by example and displaying strong willingness & ability in your daily performance.
  • Work with other operations units such as IT, Accounting, Human Resources, Claims, and Employee Development & Training.
  • To promote a team environment by cultivating effective communication & recognition, strong relationships and regular team meetings.
  • To participate in the training of new hires within the team, as well as providing ongoing feedback, day to day coaching and mentorship for team members by acting as an exemplary role model.
  • To promote accountability for quality of work and key performance goals within the team (i.e. service, retention & growth).
  • Be involved with annual Performance Management Plan for team members.
  • Ensure workload within the team is appropriately balanced.
  • To perform routine audits in order to monitor quality of work in order to ensure that department workflows and company procedures are understood and being complied with by fellow team members.
  • To monitor accounts receivables in order to ensure timely collection and minimize potential bad debt write-offs.
  • Assist with the internal investigation and client resolution of any potential E&O claims.
  • Manage daily employee concerns and performance issues within the team, and escalate to Management or Human Resources prior to any potential disciplinary action.

Additional Duties:

  • Manage office attendance.
  • Assist with the process of employee recruitment, candidate interviews, and the selection of new team members.
  • Assist in reviewing compensation for team members.
  • Handle general office management for Markham location.
  • To participate in aviation and insurance industry functions on behalf of Company. (travel required)

Performance Expectations:

  • Adherence to department workflows
  • Adherence to department service standards to clients, employees & vendors

Skills & Qualifications:

Education
– University Degree required
Languages
– Ability to speak French would be viewed as a definite asset
License & Certification
– RIBO (or other provincial equivalents) License required, CAIB, CIP, & CRM is an asset
Industry Experience
– Minimum 5 years of industry experience, minimum 3 years of managerial experience & minimum two years of customer service experience. Aviation experience is a definite asset, but not essential.
– Highly proficient in automation of transactional workflows; proficiency in TAM, advanced MS Office, & Excel skills
– Working experience of Company Portals is a definite asset, but not essential

How to Apply

Insurance Career Network is a recruitment firm focused exclusively on the insurance industry. Our relationships, knowledge and leading experience enable us to connect leading insurers, brokerage firm and independent adjusting firms with the most talented candidates for each role. Since 1991, we have been building and nurturing relationships and with over 13,000 registered candidates, we can tap into our highly technical experience for our clients. Our recruiters come directly from insurance related positions and bring a wealth of knowledge to each recruitment assignment. TO APPLY: Register and submit your resume through email to monica@insurancecareernet.com or call Monica for more information 416 703-5120 ext 201

Job Categories: Management. Job Types: Full-Time.

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