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21 Sep 2021

Full-Time Billing Representative

Red River Mutual – Posted by Red River Mutual Altona, Manitoba, Canada

Job Description

REPORTS TO: Billing Support Supervisor


Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

This position is responsible for handling insured/broker account receivables, inquiries and concerns on various billing payments, NSF’s, and collections at a policy level while ensuring a high level of customer service to our broker network. Appropriate training will be provided by Red River Mutual.


  • Manage incoming phone calls from insureds and brokers
  • Provide a high level of customer service
  • Dealing with customer inquiry on their account status
  • Solve problems and provide support to the insured/broker inquiring about their billing.
  • Various processing tasks (policy payments, updating banking information, etc.)
  • Responsible for managing overdue accounts at a policy level
  • Closely work alongside the other Billing Representatives
  • Various other duties as assigned


  •  Customer service orientated
  • Excellent decision-making skills
  • Proven teamwork and collaboration skills
  • Strong written and oral communication skills
  • Proven conflict management and resolution skills
  • Ability to organize and manage information with strong attention to detail
  • Proficient with Microsoft Office Program Suite
  • High School Diploma
  • Post-Secondary education in a related field is considered an asset
  • 1-2 years’ experience in the Customer Service field
We thank all applicants for their interest; however only those selected for an interview will be contacted.

How to Apply

Please apply online at:

Job Categories: Administration. Job Types: Full-Time. Job Tags: Billing, Customer Service, and payment.

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