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14 Feb 2018

Full-Time Account Manager – Personal Lines

PBL Insurance Limited – Posted by PBL Insurance Limited –  Timmins, Ontario, Canada

Job Description

 Reporting to the Personal Lines Team Lead, the Account Manager provides excellent customer service to Personal Lines clients, including reviewing and recommending coverages, processing endorsements and renewals. 

Major Responsibilities:

  1. Deal professionally with all incoming and outgoing communication (phone, e-mail, written correspondence) from internal and external clients regarding insurance, claims, or administrative issues; comply with the request according to established corporate procedures and timelines.
  2. Foster and encourage positive working relationships with underwriting partners, know who to contact at which company for what issues and ensure open communication.
  3. Maintain an abeyance system to follow-up on outstanding request, payments, correspondence, reports, and follow-up on overdue items according to accepted timelines.
  4. Identify and access cross-selling and up-selling opportunities within the assigned book.
  5. Refer new business requests as directed by the Personal Lines Team Leader and/or Manager.
  6. Accurate scanning and forwarding of electronic files to correct staff member(s).
  7. Special projects and miscellaneous duties at management request.

Minimum Qualifications:

  1. Post-secondary education is an asset
  2. RIBO license in good standing.
  3. 2+ years’ Personal Lines experience preferred
  4. Excellent computer skills and willingness to learn new computer software
  5. Exceptional customer service skills.
  6. Strong interpersonal and telephone skills.
  7. Bilingual in French and English is an asset.
  8. Ability to manage multiple tasks concurrently and timely follow-up on uncompleted tasks
  9. Demonstrated success working in a fast paced and electronic file environment

How to Apply

Qualified candidates are encouraged to apply by submitting your cover letter and resume to careers@pblinsurance.com quoting job #TI18-01 PBL is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  Please advise HR if you require accommodation.

Job Categories: Personal Lines. Job Types: Full-Time. Job Tags: claims, Customer Service, and personal insurance.

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