Full-Time Commercial Lines Supervisor/Account Manager

JOB-BORN Executive Search Inc – Posted by CristinFilipuzzi – Newmarket, Ontario, Canada

Job Description

Reporting to Chief Operating Officer

Purpose: Support commercial service department by leading, coaching and mentoring to obtain high level of employee satisfaction and customer retention, excellent customer service and accurate detailed documentation in our data systems.

Account Manager, provide exception client experience, inform by educating clients on risk and responding to their needs in both a professional and timely manner.

The commercial servicing team is client focused, efficiently managing the client relationship with the goal of retaining our customers and cross selling our various products.

Maintaining a positive working relationship with all stakeholders (Underwriters/Account Executives/TSR).

Duties and Responsibilities:

Supervisor Responsibilities:

Clearly communicate the departmental and individual goals to the team.
Coach and mentor Account Managers to improve individual performance
Manage vacation scheduling and absenteeism for commercial department
Advocate for the organization by introducing new policies/programs from management and making sure the team understands
Advocate for Commercial Service Team by being responsible to represent them to management and handle reviews
Work closely with Human Resources in conjunction with employee issues as well as hiring and firing.
Respond to client escaped calls
Assist Account Manager with company side issues (claims/underwriting)
Proactive problem solving
Create a culture where accountability and fairness are present
Ability to deliver constructive feedback to team members
Understanding the team’s career path and help develop the skills needed to achieve them.

Account Manager Responsibilities:

Work closely with Account Executives and TSR
Maintain a book of business
Minimum 90% individual retention
Successfully negotiate and process renewals (30+ days from renewal)
Create submission and remarket (60-90 days)
Process claims
Invoicing and maintaining account receivables
Keep both TAM and Policy Works up to date

Essential Skills for Success:

Show confidence through strong verbal communication skills, including the ability makes appropriate recommendations.
Strong written communication skills that demonstrate industry knowledge and focus on solving customer problems, concerns, and issues.
Strong negotiation skills with insurer
A proactive approach and professional attitude fueled by initiate.
Organization skills and the independent ability to prioritize competing demands resulting in productive outcome.
Independent, creative “out of the box” thinking that solves problems for a client and colleagues
A positive attitude and collaboration with colleagues and team members.
Prioritization and time management
Attention to detail
Follow through

Qualifications: