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1 Nov
2019
Full-Time High value Client CSR
Job Description
Comma Recruitment are looking for RIBO licenced CSR’s to provide exemplary service to existing customers within the VIP / High Value book.
3-5 years RIBO licenced sales or service experience, strong communication skills and the ability to provide excellent customer service.
Key Job Responsibilities
- Respond to all client inquiries in a timely manner
- Will work closely with Producers (both Personal and Commercial)
- Review renewals for coverage, accuracy and market when required
- Adhere to binding authority set out by carriers
- Process and/or review all transactions
- Follow internal workflow
- Achieve division retention goals
- Identify upsell opportunities, explain and recommend to clients
- Identify cross selling opportunities and produce quality leads to sales team
- Discuss any potential problems or concerns the client may have with the Account Executive in the first year of business including notification of non-payment cancellations
Educational and Experience Requirements
- Minimum of 5 years relevant insurance and/or industry related experience
- 3 – 5 years RIBO License required
- Knowledge of EPIC an asset
- Comprehensive and effective verbal/written communication skills
- Ability to work well under pressure with minimum supervision in a team environment
- Strong emphasis on a positive team dynamic
- Excellent time management and organization skills
- High attention to detail and accuracy
- Ability to multi-task between a variety of tasks, projects and deadlines
How to Apply
Please forward resume to info@commarecruitment.ca775 total views, 1 today