Full-Time Underwriting Learning Specialist
Job Description
“The Power of Together”
Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.
Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!
We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.
By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.
Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!
Located in the heart of Toronto’s Financial District, our head office is easily accessible by TTC and GO Transit, and within walking distance to the Eaton Centre, Air Canada Centre, Rogers Centre, and CN Tower. As a national property and casualty commercial insurance provider, we also have offices across Canada.
Position Summary
Northbridge is seeking a high energy and resourceful learning professional as an Underwriting Learning Specialist who will be responsible for the design, development, implementation and evaluation of effective learning solutions within underwriting.
A key responsibility of this role will be assisting with the implementation of an underwriting education program and skills gaps training for Automobile, with a national approach. This role will participate in the audit process to help identify opportunities for learning.
The Underwriting Learning Specialist will conduct needs assessments and based on business goals and employee development plans will provide recommendations to ensure a meaningful employee learning experience.
What you will be doing:
- Act as a trusted advisor for business partners and subject matter expert (SME) developing relationships and collaborating across the organization to identify needs and recommend solutions aligned to business objectives.
- Utilize the audit process for data collection to conduct training assessments.
- Analyze performance gaps and immediate/future training needs for regional underwriting.
- Establish underwriting development objectives and expected results for training programs.
- Understand expectations for all underwriting training and establish training objectives to support those needs.
- Develop and implement skills assessment training.3. Manage, design, develop and implement end-to-end solutions for self-directed, online, virtual (webinar) and classroom learning including course outlines and required support materials.
- Establish learning objectives and expected outcomes for multiple complex learning and development projects.
- Establish learning objectives and expected outcomes for multiple complex learning and development projects.
- Manage, design, develop and implement end-to-end solutions for self-directed, online, virtual (webinar) and classroom learning including course outlines and required support materials.
- Support the implementation of the training programs by external training providers or internal subject matter experts.
- Support regional offices in the delivery of technical underwriting training.
- Support in building and delivering broker technical underwriting training.
- Establish and maintain a course library.
- Responsible for developing the foundational training for the trainee program.
- Develop evaluation tools for feedback on effectiveness and to measure knowledge transfer during learning and post training.
- Collaborate with Learning & Development team members to create and define best practices.
- Participate in the audit process to help identify opportunities for learning.
- Other duties as assigned.
What we are looking for:
- Post-secondary education in a related field (ideally adult education / training)
- 10+ years of experience in the Commercial Insurance Industry, specifically Commercial Auto
- Ideal candidate will have National knowledge of the auto insurance industry and rules
- Strong knowledge and understanding of underwriting philosophy, policy contracts, rating programs, risk information sources, underwriting/technical manual information, statuary constraints, and computer workflow procedures
- Excellent presentation skills are required with the ability to speak in front of large or small audiences; Must have the ability to field a variety of questions from participants
- Excellent interpersonal skills are required with a proven ability to develop and maintain a strong network of individuals and groups; Must have the capability of providing the information, resources, and support as needed
- 2+ years of experience in instructional design creating blended solutions for technical, functional and soft skills training is preferred
- CIP or FCIP designation is preferred
- Competent in eLearning authoring tools Articulate Storyline and Adobe Captivate is an asset; Ability and willingness to learn if no current experience
- Certification or background in Adult Education is a strong asset
- Experience with virtual classroom software WebEx/Live Meeting and/or Adobe Connect is an asset
- Audit experience is a definite asset
What sets you apart:
- Ability to communicate persuasively and facilitate business discussions within all levels of the organization.
- Staying current with respect to knowledge and technical skills is essential
- Competent in assembling and presenting advanced concepts of insurance, primarily in Auto (personal and commercial), but other lines would be a great an asset.
- Ability to balance multiple tasks and projects
- Excellent organizational skills and results-oriented approach to work
- Ability to take independent action and demonstrate adaptability and self-assuredness
* This position will require infrequent travel to meet with customers, regional offices, brokers, to attend industry events and off-site training workshops (fewer than five days per month) and attend inter-regional training and audits (fewer than four times per year and no more than four days at a time).
What We Have to Offer:
- Northbridge Cares program – volunteer day and donation matching
- Generous paid time off, including personal days. Flexible work hours as well as early departure opportunities
- Flexible Group Benefits Plan – medical, dental, insurances
- Defined Contribution Pension Plan + Optional Group RRSP
- Northbridge Employee Share Purchase Plan
- Education Assistance Program
- Employee Assistance plan
- Staff Insurance – discount on home, automobile and pet insurance
- Plus, the opportunity to contribute to the success of Northbridge through sharing your knowledge and experience while learning from others!
How to Apply
Application Process: Northbridge welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. All offers of employment are conditional upon satisfactory background and reference checks, including a criminal record check, credit check, and employment and educational verifications. Please apply on line at: https://www.nbins.com/careers/802 total views, 1 today
