Contract Supervisor, Auto Physical Damage Claims (Contract)
Job Description
As Canada’s largest automobile association, we are passionate about keeping our Members safe– whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.
Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates’ career growth and ongoing professional development– and we regularly recognize their achievements and outstanding results.
We work hard and play hard. We’re about doing what’s right, and feeling good about it.
As a Physical Damage Claims Supervisor, you will lead, coach, motivate and provide development opportunities to a team of approx. 8-10 front line PD Claims Adjusters, who support our Members by keeping them safe.
Please note this is a 1 year contract opportunity.
In this role, you will be working on things like:
- Interface with management to understand critical business objectives in order to influence initiatives that enhance member relationships/value and system performance and support.
- Training, coaching and counselling the adjusters in the PD unit
- Provide input into training, procedures, standards and education in the department
- Ensure appropriate claims handling and resolve customer complaints in a timely and efficient manner Identification and elimination of potential exposures to risk from digital marketing platforms
- Conduct performance appraisals, interview, hire, and train new adjusters to the team
Job Requirements:
- Completion of post-secondary education
- Have obtained or working towards your certification in CIP or CRM
- 3 years insurance experience in Physical Damage claims and leadership experience
- A proven ability to have a big picture focus, with strong personal drive to make a difference
- A Proven track record to effectively lead, coach and motivate a team and possess exceptional decision making, problem solving and negotiation skills
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs .
How to Apply
Apply now! Submit resume to mm18@caasco.ca, or apply via Linkedin: https://www.linkedin.com/jobs/search/?currentJobId=687277253&f_C=16229398&locationId=OTHERS.worldwide559 total views, 1 today
