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9 Jun 2017

Full-Time Vice President Operations

My Insurance REcruiter Inc. – Posted by My Insurance Recruiter Inc. Toronto, Ontario, Canada

Job Description

Job Title       VP Branch Operations
Location:          Toronto, Ontario
Report To:     Managing Director, Toronto

Our client is a privately held Canadian insurance brokerage and strategic consultancy.  Founded in 1997, Our client is distinguished by its peerless client service, its best-in-class team of experts, and its singular commitment to providing innovative, tailored solutions for complex problems. Our client works with a diverse range of individuals and global corporations, offering clients a uniquely Canadian perspective, rooted in a sense of independence, a long-term view, and an unwavering commitment to excellence.

They are seeking a VP Branch Operations responsible for overseeing all aspects of the Toronto office operations and future development.

Position Summary:

The VP Branch Administration is responsible for directing daily operations of our Toronto office, including administration, personnel management, and fostering a positive work environment. This individual is responsible for success of the business by implementing strategies that increase productivity, that create consistent use of best business practices and that support sales target achievement, while ensuring total customer and employee satisfaction.

Duties & Responsibilities:

• Direct branch operations including administration, personnel management, customer service, and support sales strategies • Promote the sales and service culture and ensure a superior level of customer relations through coaching, guidance and staff motivation • Improve and implement branch processes and procedures to increase efficiency and ensure consistency in support of excellent customer service • Champion employee engagement and a positive work environment • Provide on-going training, coaching, development and motivation to employees • Promptly address customer and employee satisfaction issues • Assist the Managing Director with budgeting, forecasting, and business planning • Act as a regular point of contact for Client Managers (CMs) and Client Associates (CAs) to help address any challenges. Set regular meetings for CMs and CAs to provide a forum for discussion of internal administrative and operational issues   • Monitor and audit file folder architecture and the use of electronic filing protocols to ensure consistency

2

The successful candidate will possess the following qualifications:

• A minimum of 7+ years of insurance experience, with a history of managing people and client relationships • Post-secondary degree/diploma or equivalent years of relevant work experience required • A RIBO license  • A CIP designation and/or CRM designation is an asset • Experience with MS Office is required • Time spent with an insurance brokerage is an asset • Knowledge of TAM is an asset • Proven leadership, entrepreneurial and decision making skills

Key Relationships

• Managing Director, Toronto • Leadership Team • Client Executives, Client Managers, Client Associates • Clients • Insurance Partners,  Vendors

The position offers a competitive employment package and compensation commensurate with experience

For more information please contact me

How to Apply

Sue Warner Senior Recruiting Consultant sue@myinsurancerecruiter.ca 289 829 0526 JOB ID# JOS000000287 Loving your job matters!

Job Categories: Management. Job Types: Full-Time. Salaries: 80,000 - 100,000.

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