Full-Time Sr Customer Service Representative
Job Description
PRIMARY PURPOSE: To receive and handle complex task assignments and to coordinate work assignments to support various claim types and work activity in a call centre environment operating 24/7.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Completes tasks based on assigned team queues to ensure callers are serviced as required, assignments are triaged accurately, assignments are opened and coded in compliance with client and provincial regulation.
- Provides claims services via internal channels (phone/fax/email/mail/) to claimants and internal and external customers.
- Reviews incident and minor claims and determines compensability.
- Ensures claim files are properly coded
- Coordinates vendor referrals for site inspection, loss mitigation, emergency assistance and scene investigation
- Assigns Loss Adjusters as required for emergency response and investigation
- Assists in administrative support to Loss Adjusting team to prepare reporting and compilation of data required for insurers and clients.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization’s quality program(s).
QUALIFICATIONS
Education & Licensing
-Preferred Insurance related education
-enrolled or agreeable to completing the Chartered insurance Professional Designation
-ability to acquire a Letter of Authority in the Province of Ontario and other Provinces as deemed necessary
-Post secondary education preferred
Experience
-Customer Service based experience is required
-administrative experience
Skills & Knowledge
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Superior customer service skills
- Ability to multi-task
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- French/English capabilities
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodation.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, Multi-screen script reading
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
2. 4:00pm to midnight
3. Midnight to 8am
How to Apply
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